Ashley Lunceford

Copperas Cove,Tx

Summary

Quality-oriented professional with 10+ years of experience and a proven knowledge of customer communications, conflict resolution, and records management. Aiming to leverage my skills to successfully fill the Administrative Assistant role with the city of Jarrell Municipal Court Clerk.

Overview

years of professional experience

Work History

Assistant Property Manager

Texas Houses 4 Rent LLC

02.2021 - Current

Lease and manage properties in accordance to Texas State Property Code as well as company policies
Provide disciplinary action in regard to lease violations as well as file and attend court proceedings
Marketing and networking to build relationships with investors as well as vendors to provide services to our units and tenants
Maintain knowledge with continuous training on new laws and regulations that may be in place
De-escalate complaints and use problem solving skills to resolve issues that may occur within a unit
Generated professional networks by engaging in professional, industry and government organizations.
Handle personal and private data from applicants
Answer phone calls in timely manner and transfer accordingly; i.e. send to maintenance, etc.
Use systems such as Microsoft office to conduct reports
Manage transactions regarding rental payments and any additional fees pertaining to tenants as well as invoices regarding investors' fees and balances associated with maintenance and general management fees.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Sales Associate

Homebase Lumber

04.2017 - 02.2021

Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Shift Manager

Wendy's

06.2016 - 10.2017

Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Tracked receipts, employee hours, and inventory movements.
Exercised composure under pressure and in escalated customer service scenarios.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

High School Diploma -

Armijo High School

Fairfield, CA

06.2013

Skills

Policy and Procedure Enforcement
Housing Regulations
Staff Management
Microsoft Office
Accounting Operations
Tenant Screening

Cash Management
Legal Notice Preparation
Appointment Scheduling
Creative and Adaptable
Recordkeeping
Complaint Resolution

References

KARENA ROMERO, Assistant Store Manager, Auto Zone

(904) 485-7722 - karenacharlie2@gmail.com - Cousin

MONICA CRIPE, Assistant Store Manager, Homebase Lumber

(254) 291-6810 - x - Former Manager

SHARON BELL, Assistant Property Manager, Texas Houses 4 Rent LLC

(512) 658-0042 - x - Former Co Worker

Timeline