Ashley Lundy
Owings Mills,MD
Summary
Dynamic and compassionate Lead Direct Support Professional at Chesapeake Developmental Support Services, skilled in behavioral support and client advocacy. Proven track record in implementing personalized care plans and fostering community integration, enhancing client independence and well-being. Adept at multitasking and organization, ensuring a safe and supportive environment for all clients. DDA Trained
Overview
18
18
years of professional experience
Work History
Lead Direct Support Professional
Chesapeake Developmental Support Services
09.2024 - Current
- Assisted individuals with daily living activities, promoting independence and self-sufficiency.
- Implemented personalized care plans based on individual needs and preferences.
- Documented client progress and changes in behavior to inform care adjustments.
- Collaborated with healthcare professionals to ensure comprehensive support for clients.
- Maintained a safe and supportive environment, adhering to health and safety regulations.
- Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
- Provided reliable and timely transportation for clients to community events, and other essential engagements.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
Residential House Manager
Radiant Consulting
02.2023 - Current
- Managed daily operations in residential environment, ensuring a safe and supportive atmosphere for residents.
- Coordinated schedules and activities to enhance resident engagement and well-being.
- Implemented effective communication strategies among staff and residents to foster a collaborative community.
- Assisted in developing individualized care plans tailored to resident needs and preferences.
- Monitored compliance with safety regulations, maintaining a secure living environment for all residents.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Maintained records of resident progress and incidents, supporting data-driven decision-making for care improvements.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Assisted residents with daily hygiene and living tasks.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Lead Staff
Northstar Special Services
06.2023 - 04.2024
- Oversaw daily operations and ensured adherence to company policies and safety standards.
- Implemented training programs for new hires, ensuring quick adaptation to workflow requirements.
- Assign tasks and responsibilities to team members based on their skills and workload.
- Ensure that care plans are implemented effectively, tailored to meet the unique needs of each resident.
- Assist residents with daily living activities, including personal hygiene, meal preparation, medication management, and recreational activities.
- Maintain accurate and timely documentation of resident progress, incidents, and staff interactions, ensuring compliance with regulatory standards.
- Plan and facilitate community outings and recreational activities that promote socialization and engagement for residents.
Medical Receptionist Supervisor
Greater Baltimore Medical Center, GBMC
12.2018 - 06.2023
- Supervised front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Trained and mentored medical receptionists, enhancing team performance and service delivery.
- Implemented electronic health record (EHR) systems, improving data accuracy and accessibility.
- Coordinated with healthcare providers to streamline patient flow and reduce wait times.
- Managed inventory of office supplies, ensuring adequate resources for uninterrupted clinic operations.
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
Traveling Medical Assistant for Orthopedics
Multi Specialty Healthcare
09.2010 - 01.2019
- Coordinated patient scheduling and travel arrangements to optimize clinic operations.
- Assisted healthcare providers in delivering quality patient care during mobile clinics.
- Managed medical records and documentation to ensure compliance with regulations.
- Trained new staff on workflows, procedures, and best practices for patient interaction.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Delivered excellent customer service while addressing patient inquiries over the phone or in person.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Caregiver
Tribute Home Care
06.2007 - 07.2011
- Provided compassionate care and support to clients, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene, meal preparation, and medication management for diverse client needs.
- Coordinated transportation to medical appointments, enhancing access to healthcare services for clients.
- Monitored vital signs and health changes, reporting any concerns to healthcare professionals promptly.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
Certificated Medical Assistant -
Brightwood College
803 Gleneagles Court Towson, MD 21286Woodlawn High School
Woodlawn, MD05-2007
Skills
- Behavioral support
- Client advocacy
- Activity planning
- Community integration
- Personal care assistance
- Daily living support
- Multitasking and organization
- Time management
- Compassionate caregiving
- HIPAA compliance
- Active listening
- Relationship building
- Positive reinforcement
Timeline
Lead Direct Support Professional
Chesapeake Developmental Support Services
09.2024 - Current
Lead Staff
Northstar Special Services
06.2023 - 04.2024
Residential House Manager
Radiant Consulting
02.2023 - Current
Medical Receptionist Supervisor
Greater Baltimore Medical Center, GBMC
12.2018 - 06.2023
Traveling Medical Assistant for Orthopedics
Multi Specialty Healthcare
09.2010 - 01.2019
Caregiver
Tribute Home Care
06.2007 - 07.2011
Certificated Medical Assistant -
Brightwood College
Woodlawn High School
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