Ashley Lupcho
Orlando,FL
Summary
Sophomore with a flexible schedule, dedicated to delivering exceptional customer service. Known for maintaining organization in high-pressure environments while collaborating with team members to enhance customer satisfaction. Committed to putting forth maximum effort in all tasks to contribute positively to team success.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Team Member
So Dough Square Pizza
Orlando, Florida
07.2026 - Current
- Collaborated with team members to ensure timely service during peak hours, enhancing customer experience.
- Provided friendly customer service, addressing inquiries and resolving issues efficiently.
- Prepared and packed pizza orders to ensure customer satisfaction.
- Operated ovens and slicers to support food preparation.
- Maintained cleanliness and organization of workstations and dining areas to promote a safe and welcoming environment.
Team Member
Foxtail Coffee
Orlando, Florida
07.2025 - 10.2025
- Provided excellent customer service by taking orders and offering recommendations.
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Operated point-of-sale system for processing customer transactions efficiently.
- Maintained cleanliness and organization of the coffee bar and work areas.
Shift Lead
Whits Frozen Custard of South Jax
04.2023 - 05.2025
- Oversaw daily ice cream shop operations, ensuring seamless service delivery.
- Handled customer concerns quickly to improve customer satisfaction.
- Resolved customer concerns promptly, enhancing overall satisfaction.
- Monitored cash handling procedures during shifts, ensuring accuracy and compliance. during shifts for accuracy.
Education
Bachelor of Science - Integrated Business
University of Central Florida
Orlando, FL05-2029
High School Diploma -
Beachside High School
Saint Augustine, FL05-2025
Skills
- Customer Service Skills/Experience
- Customer service
- Problem resolution
- Cash handling
- Computer/Technology Skills
- Organizational skills
- Team Collaboration
- Team collaboration
Certification
Computational Thinking Certified, Food Handler Certified
VOLUNTEERING AND EXTRA CURRICULAR
Jacksonville Humane Society, Dog Walking and Enrichment, 2025-01, 2025-04, Helped the Humane Society by walking dogs, providing them with exercise and socialization.
Timeline
Team Member
So Dough Square Pizza
07.2026 - Current
Team Member
Foxtail Coffee
07.2025 - 10.2025
Shift Lead
Whits Frozen Custard of South Jax
04.2023 - 05.2025
Bachelor of Science - Integrated Business
University of Central Florida
High School Diploma -
Beachside High School