Ashley Lupton
DeKalb,IL
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept in financial analysis, audit support, account reconciliations and collections. My customer service, supervising and negotiation skills will assist the Office of the Bursar collection team to achieve efforts reducing debts owed to the university.
Overview
24
24
years of professional experience
Work History
Interim Collection Manager (Bursar)
Northern Illinois University
08.2023 - Current
- Selects, trains and assigns workloads to clerical staff
- Complying of operations with all required accounting and auditing procedures
- Interprets Federal, State, and Agency rules and regulations
- Conducts periodic reviews of business functions, both internal and external
- Analyze and develop federal, state, and agency rules and regulations
- Coordinating efforts with other departments within the University regarding student account issues
- Assess quality control reviews to ensure quality of claim processing
- Maintaining good business relationships with Collection, State, and Federal agencies
- Performs duties of Assistant Collection Manager.
Assistant Collection Manager (Bursar)
Northern Illinois University
04.2022 - Current
- View transactions and analyze student accounts
- Analyzing student academic information
- Assisting students with options/opportunities for re-enrollment
- Counseling and advising students and parents on issues related to their financial commitments
- Collection Staff Outreach Efforts
- Sort/Assign/Monitor Collections with Enrollment
- Track and report monthly outreach stats
- Bookings Administrator for Collection Specialists
- University Payment Policy / Holds
- View/Add/Remove Holds
- Refund processing
- Reverse returned payments notified by Cashier
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Prepared detailed reports on collection activities and progress toward targets for senior management review.
- Enhanced team productivity by establishing clear performance goals and providing regular feedback.
- Process OnBase A/P verification
- Submit check requests
- Retrieve closed reports from Collection Agencies
- Reconciliation of collection agency inventories
- Split received direct payments (Principal and Commission) – Report to agency
- Respond to inquiries from Collection Agencies
- Reduced instances of late or missed payments through proactive communication with clients regarding their account status.
- Retrieve/review consolidated lists from IDROP when payments are received
- Send State Offset add/delete files as needed
- Bankruptcies
- Payroll reporting for the Bursar office staff
- Overseeing monthly Dunning process and reviewing collection communications
- Supervise staff and create shift schedules for part-time extra help employees
- Direct and approve course of action of account counselors
- Providing staff and office updates to senior management.
Accounting Officer (Bursar)
Northern Illinois University
10.2019 - 04.2022
- Commercial Accounts Receivable
- Set up of new customer accounts
- Creating and processing invoices
- Applying credit adjustments
- Posting payments
- Placing customers on credit holds and resolving disputes and establishing payment arrangements
- Placing delinquent accounts with third party collection agencies
- Student Organizations
- Verify student organizations status and credit holds
- Collecting and recording AR Officer requests
- Managing approvals of AR Officers for student Organizations
- Review of Aging and reconciliation of balances
- Initiate communication of collection efforts on delinquent accounts
- Third Party Processing
- Handled a broad scope of internal processes encompassing the daily management of billings, collections, and reconciliation with a main focus on accounts receivable functions
- Managed all accounting and reconciliation related aspects of receivables tracked through the PeopleSoft System through cash collection and retained university revenue
- Resolved account issues and disputes with third-party agencies
- Huskie Installment Plan (HIP) Processor
- Provided plan details to participants of the plan
- Review/analysis of account issues for resolution
- Front Line Reception / Customer Service
- Assisted by phone and in-person students/parents regarding Bursar Office procedures.
Extra Help (Office of the Bursar)
Northern Illinois University
07.2019 - 10.2019
- Third Party Processing
- Huskie Installment Plan (HIP) Processing
- Front Line Reception / Customer Service.
Office Manager/Collection Manager
5G Painting, LLC
02.2010 - 10.2019
- Maintained office services by organizing office operations and procedures
- Prepared and reviewed business contracts for the sale of materials and services
- Processed customer invoices
- Collected and processed payments to customer accounts
- Developed policies and procedures to assure operation of cost-effective revenue and collection process
- Designed and implemented credit and collection policies to minimize risk and reduce delinquencies
- Analyzed accounts to determine qualification for payment plans to maintain long-term business relationships
- Established a debt recovery strategy to help obtain maximum performance
- Skip tracing clients as needed
- Set-up and maintained hands-on management of all accounts
- Authority to approve credit
- Managed annual receivables
- Inventory Control / Replenishment of materials and supplies
- Accounts Payable - Processed payments to vendors for materials and supplies
- Monthly/Quarterly/Year End Reporting
- Analyzed deficiencies and recommended improvements
- Handled customer inquiries and account issues
- Supervised and managed a crew and did payroll.
Office Manager/Collection Manager
Maid-To-Order, LLC
11.2009 - 07.2019
- Same duties as above
- Provided residential cleaning for a self-created base of clients
- Created and managed customer estimates and customer appointments.
Cleaning Technician
Anderson Funeral Home, Ltd.
07.2004 - 07.2017
- Provided commercial cleaning to business properties
- Handled scheduling and provided effective time management.
Bartender/Bar Manager
South Point Center
07.2006 - 08.2007
- Created shift schedules
- Maintained inventory of bar materials and supplies
- Overview of service at events
- Organized set-up and clean-up of events.
Administrative Assistant
DeKalb Optometric Assoc.
06.2000 - 08.2002
- Front Line reception answered phones and scheduled appointments for clients
- Assistant to Doctor as needed
- Processed claims to insurance companies
- Follow up due diligence on claims
- Billing and posting payments to client accounts
- Managed inventory of contact lenses and prescriptions
- Processed resupply orders as needed.
Education
1year -
Cosmetology School
01.2004
Graduated -
DeKalb High School
01.2003
Skills
- Administration
- Leadership
- Monitoring
- Financial Reporting
- Critical Thinking
- Planning and coordination
- Auditing
- Communication
- Negotiation
- General Ledger
- Ability to work under pressure
- Time management
Timeline
Interim Collection Manager (Bursar)
Northern Illinois University
08.2023 - Current
Assistant Collection Manager (Bursar)
Northern Illinois University
04.2022 - Current
Accounting Officer (Bursar)
Northern Illinois University
10.2019 - 04.2022
Extra Help (Office of the Bursar)
Northern Illinois University
07.2019 - 10.2019
Office Manager/Collection Manager
5G Painting, LLC
02.2010 - 10.2019
Office Manager/Collection Manager
Maid-To-Order, LLC
11.2009 - 07.2019
Bartender/Bar Manager
South Point Center
07.2006 - 08.2007
Cleaning Technician
Anderson Funeral Home, Ltd.
07.2004 - 07.2017
Administrative Assistant
DeKalb Optometric Assoc.
06.2000 - 08.2002
1year -
Cosmetology School
Graduated -
DeKalb High School