Ashley Lutz
Molalla
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy objects. I am always willing to expand my knowledge.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
Work History
Bank Teller
Columbia Bank
Woodburn
02.2020 - 04.2023
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with basic technical issues related to digital banking platforms.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Researched customer inquires regarding their accounts using internal banking systems.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Maintained accurate records of all financial transactions.
- Prepared reports on transaction activity for management review.
- Educated customers about different types of banking services available at the branch.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Developed strong relationships with customers to ensure repeat business.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
Bank Teller
Brinks Incorpated
Portland
09.2018 - 07.2020
- Prepared reports on transaction activity for management review.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Developed strong relationships with customers to ensure repeat business.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted customers with basic technical issues related to digital banking platforms.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Performed cash handling duties including counting currency, coins and checks.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Elderly Caregiver
Sandy Home Care
Sandy
05.2013 - 07.2017
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Developed strong relationships with clients based on trust and respect.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Transported clients to doctor appointments or other necessary outings.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Maintained accurate records of services provided for each client.
- Administered medications according to physician instructions.
- Respected the privacy, dignity and confidentiality of each client served.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Provided companionship and emotional support to elderly clients.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Participated in continuing education courses to stay current on best practices for elder care.
- Communicated effectively with family members on progress of client's health condition.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Responded quickly in emergency situations in a calm manner.
- Monitored vital signs and reported changes to medical team.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Encouraged social interaction between clients and their families.
- Followed care plan and directions to administer medications.
- Improved patient outlook and daily living through compassionate care.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Redirected clients with memory issues, providing safety guidance protection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Built strong and trusting rapport with clients and loved ones.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients get in and out of beds and wheelchairs.
Elderly Caregiver
Avamere Assisted Living
Sandy
10.2012 - 07.2013
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Developed strong relationships with clients based on trust and respect.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Assessed client's needs and developed individual care plans accordingly.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Respected the privacy, dignity and confidentiality of each client served.
- Provided companionship and emotional support to elderly clients.
- Participated in continuing education courses to stay current on best practices for elder care.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Responded quickly in emergency situations in a calm manner.
- Monitored vital signs and reported changes to medical team.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Engaged clients by conversing and participating in activities and hobbies.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Redirected clients with memory issues, providing safety guidance protection.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Elderly Caregiver
Grandfather
Sandy
06.2010 - 09.2012
- Supported clients in making decisions that were consistent with their values and wishes.
- Assessed client's needs and developed individual care plans accordingly.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Transported clients to doctor appointments or other necessary outings.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Administered medications according to physician instructions.
- Maintained accurate records of services provided for each client.
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Redirected clients with memory issues, providing safety guidance protection.
Education
Sandy High School
Sandy, ORSkills
- Cash handling
- Transaction processing
- Customer support
- Compliance adherence
- Relationship building
- Time management
- Training participation
- Problem solving
- Customer relationship management
- Sales and Cross-selling
- Phone etiquette
- Stress tolerance
- Multitasking and organization
- Patience and empathy
- Money handling
- Exceptional customer service
- Cheerful
Timeline
Bank Teller
Columbia Bank
02.2020 - 04.2023
Bank Teller
Brinks Incorpated
09.2018 - 07.2020
Elderly Caregiver
Sandy Home Care
05.2013 - 07.2017
Elderly Caregiver
Avamere Assisted Living
10.2012 - 07.2013
Elderly Caregiver
Grandfather
06.2010 - 09.2012
Sandy High School
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