Hi, I’m
Ashley Lynn
Owensboro
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Shelter Insurance. Excelled in leadership, supervision, and Microsoft Office, enhancing operational efficiency and client satisfaction. Proven track record in improving workflow and confidentiality management, demonstrating exceptional multitasking and organizational skills.
Overview
14
years of professional experience
Work History
River's Edge Lawn and Landscaping
Office Administrative Assistant
04.2024 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- I organized teams tasks at the beginning of each day.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
F&M Mafco
Office Manager/Customer Service Coordinator
06.2020 - 10.2020
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Shelter Insurance
Executive Assistant
03.2017 - 03.2020
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Answered high volume of phone calls and email inquiries.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
Doss Rentals
Office Manager
05.2011 - 03.2017
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Completed bi-weekly payroll for 8 employees.
- I organized tasks for the team at the start of each work day.
Education
Central High School , Evansville, IN
High School Diploma
05-2011
University Overview
- Honor Roll
- 3.5 GPA
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- File organization
- Database entry
- Document scanning
- Inventory management
- Telephone reception
- Word processing
- Payroll
- Customer engagement
- Database maintenance
- Office supply management
- Leadership and supervision
- Event planning
- Database administration
- Spreadsheet development
- Multitasking and organization
- Client relationship management
- Team support
- Payroll and accounts payable and receivable
- Social media oversight
- Email management
- Hospitality and accommodation
- Scanning and copying
- Customer service
- Administrative support
- Computer skills
- Microsoft Word
- Computer proficiency
- Office administration
- Filing
- Client relations
- Dedicated team player
- Microsoft outlook
- Microsoft Excel
- Excel spreadsheets
- Strong problem solver
- Clerical support
- Office management
- Microsoft Office Suite
- Data management
- Multi-line phone systems
- Mail handling
Timeline
Office Administrative Assistant
River's Edge Lawn and Landscaping
04.2024 - Current
Office Manager/Customer Service Coordinator
F&M Mafco
06.2020 - 10.2020
Executive Assistant
Shelter Insurance
03.2017 - 03.2020
Office Manager
Doss Rentals
05.2011 - 03.2017
Central High School
High School Diploma
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