Ashley Lyons

Produced monthly reports with advanced Excel spreadsheet functions.

• Assisted in meeting regulatory requirements by ensuring proper documentation and adherence to data governance policies.
• Managed documents by organizing forms, filing records, preparing correspondence, and creating reports.
• Partnered with IT specialists to address infrastructure needs and ensure seamless integration between software applications and databases.
• Supported operations staff in researching data configuration and processing issues.
• Scanned documents and saved in database to keep records of essential organizational information.
• Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
• Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
• Analyzed large volumes of raw data to identify trends, patterns, and insights that informed strategic planning initiatives.
• Maintained files, records and chronologies of entry activities.
• Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
• Reviewed and updated client correspondence files and database information to maintain accurate records.

• Initiate authorization requests, verifying upcoming appointments and benefits for Illinois Meridian Medicaid members, data entry of assessments, coordinate services with community based organizations.
• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
• Collaborated with other program coordinators to achieve consistency in program objectives and services.
• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Coordinated program logistics to keep all relevant materials and equipment available and in good condition.

• Develop PAS (Patient Access Specialist) staff while teaching, training, and coaching on company policies and procedures as well as all aspects of the job, implemented new processes clinic wide at various offices and clinics across Illinois, and assisted other departments with special projects.
• Streamlined operational workflows for increased efficiency by identifying bottlenecks and implementing process improvements.
• Coached team members on effective problem-solving techniques and methodologies for sustainable success in their roles.
• Presented findings and recommendations in clear, concise reports tailored to meet the needs of executive-level audiences at client organizations.
• Led cross-functional teams to implement business improvement projects, resulting in increased productivity and reduced overhead costs.
• Provided expert guidance on change management strategies, supporting organizations through periods of significant transition or restructuring.

• Assisted providers, managers, and staff in timely completion of medical records, ran reports, presented data to administration in regard to HIM, created schedules, managed 9 staff members, and assisted director and managers in day-to-day operations.
• Maintained knowledge of industry trends and best practices through continuous professional development opportunities, ensuring cutting-edge expertise in HIM processes.
• Ensured compliance with HIPAA regulations by implementing strict privacy policies and confidentiality protocols for patient information.
• Streamlined information flow for faster decision-making by organizing and maintaining health record databases.
• Improved interdepartmental communication by facilitating regular meetings between HIM team members and other departments.
• Implemented efficient workflow systems to expedite the processing of medical records requests, reducing wait times for patients and providers.
• Collaborated with healthcare professionals to optimize care coordination, resulting in improved patient outcomes.
• Assisted with the transition to electronic health records, ensuring a seamless integration process while maintaining data integrity.
• Supervised a team of HIM professionals, providing guidance and support in achieving department goals and objectives.
• Developed and implemented a comprehensive record retention policy, ensuring the proper storage and disposal of sensitive patient information.
• Coordinated responses to external audit inquiries, demonstrating adherence to established standards and regulatory requirements within the organization''s HIM procedures.
• Enhanced patient data accuracy by diligently reviewing and updating electronic health records.
• Identified areas for improvement within existing HIM processes, recommending strategic changes that led to increased operational efficiency across multiple departments within the healthcare facility.
• Conducted thorough audits of health records to identify discrepancies and ensure complete documentation for regulatory compliance.
• Established performance metrics for HIM staff members, monitoring progress toward goals and providing feedback on areas requiring improvement.
• Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
• Participated in committees to discuss electronic health records and methods to improve overall workflows.
• Conducted education and training activities for physicians, nursing staff and administrative personnel.
• Upheld HIPAA regulations and standards for protecting patient information.
• Retrieved medical data for physicians and patients.
• Performed regular quality and validation assessments on patient data to verify accuracy.

• Assisted nursing staff with general office duties and other needs as assigned.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Monitored and ordered supplies and materials to keep department well stocked.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Developed and maintained filing systems to facilitate easy access to information.
• Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
• Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.

• Performed basic front office staff duties, ran reports, prepped charts for the following days appointments, and assisted patients with scheduling of appointments and check in.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Entered patient demographic and insurance data into electronic medical record system.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.