Hi, I’m
Ashley Maas
Summary
Experienced server with over 10 years in the hospitality industry. Excited to immerse myself in Chicago's restaurant scene. Expert in excellent customer service, sushi and Japanese terminology, and managing high volume dining rooms. Strong communicator and team player. Consistently strive to create a memorable dining experience for guests. Deeply passionate about the art of service and creation of delicious food.
Overview
8
years of professional experience
1
Certification
Work History
Maru Sushi
Supervisor
08.2018 - 06.2024
Job overview
- Assisted in supervising daily operations, including scheduling of FOH team
- Supervised and supported hosts with seating and servers with food running, contributing to a decrease in customer wait times and an increase in overall service efficiency
- Created wine description sheets to assist FOH staff with learning the differences between our wine inventory
- As well as creating quizzes to assess menu knowledge with new hires during training
Maru Sushi
Head Server
03.2016 - 06.2024
Job overview
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Consistently achieved the highest food and beverage sales, executed by learning the menu inside and out, upselling and taking the time to get to know the guests leading to improved revenue and customer satisfaction.
- Assisted in setup and organization while providing outstanding service during multiple Omakase tasting dinners which results in a smooth operation and repeat customers.
- Accurately processed orders using a point-of-sale system, handling an average of of $1,500 in transactions per shift with a 99% accuracy rate.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
The People's Kitchen
Server
09.2019 - 03.2020
Job overview
- Provided exceptional service during high volume, fast-paced brunches, upscale dinners and ticketed 5-course dinners.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Maru Sushi
Head Host
03.2016 - 07.2016
Job overview
- Managed a diverse range of customer needs including training new staff, answering the phones, taking reservations, seating, taking and bagging take-out orders, bussing tables and providing support to front of house staff.
Education
Fowlerville High SchoolFowlerville, Mi
High School Diploma
06.2013
Skills
- Communication
- Food Safety
- Mentoring
- Adaptable
- Training and mentoring
- Customer Satisfaction
- Multitasking skills
- Food and beverage preparation
Certification
- Basset 09/21/24, 09/21/27, Illinois
- Food Handlers License, State of Illinois, 09/19/24, 09/18/27
- Licensed Esthetician
Douglas J. Aveda Institute
Pronouns
She/They
Timeline
Server
The People's Kitchen
09.2019 - 03.2020
Supervisor
Maru Sushi
08.2018 - 06.2024
Head Server
Maru Sushi
03.2016 - 06.2024
Head Host
Maru Sushi
03.2016 - 07.2016
Fowlerville High School
High School Diploma
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