Ashley Mabry
Milwaukee,WI
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my dependable nature and quick learning ability at Alliance Ent & Hearing to exceed performance goals. Skilled in communication and record management, I improved client retention and operational efficiency, showcasing my hardworking ethos and commitment to excellence. My multiple positions at alliance I dedicated hard work with running the front end , medical records, collecting payments working and doing work of 3 people and doing it all my self as well working as medical assistant. I gained excellent experience in the industry. I Maintain professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems making everyone happy.
Overview
10
10
years of professional experience
Work History
Medical Records Specialist
Alliance Ent and Hearing Center
11.2023 - 10.2024
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Established strong relationships with insurance companies and other external partners involved in processing claims or accessing patient information.
- Assisted in training new staff on medical record processing and filing procedures.
Receptionist
Habhegger Wheel & Axle
01.2020 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Front Office Assistant
Alliance Ent & Hearing
11.2023 - 10.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
Sales Associate Cashier, Front End
Walmart
04.2023 - 11.2023
Management/Fry Cook/Cashier/Trainor/Pizza Maker
Gianelli’s Pizza/Chicken Man
05.2014 - 03.2023
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Streamlined kitchen operations with effective time management and multitasking skills.
- Assisted in training new hires on proper frying techniques, safety protocols, and company policies.
- Supported the overall efficiency of the kitchen by assisting other cooks when needed during busy periods.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
Cashier/Price Tagger
Goodwill
01.2015 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Tenor High School
Milwaukee, WI01.2012
Skills
- Dependable and reliable
- Hardworking and goes above and beyond to make sure everyone is happy and all goals and tasks are done in a timely fashioned matter
- All patients are checked in ,tooken care of and all their questions and concerns are answered in the best way they can understand
- Fast learner passionate about everything I put my mind into
Timeline
Medical Records Specialist
Alliance Ent and Hearing Center
11.2023 - 10.2024
Front Office Assistant
Alliance Ent & Hearing
11.2023 - 10.2024
Sales Associate Cashier, Front End
Walmart
04.2023 - 11.2023
Receptionist
Habhegger Wheel & Axle
01.2020 - 10.2023
Cashier/Price Tagger
Goodwill
01.2015 - 12.2016
Management/Fry Cook/Cashier/Trainor/Pizza Maker
Gianelli’s Pizza/Chicken Man
05.2014 - 03.2023
High School Diploma -
Tenor High School
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