Ashley MacCubbin
Crofton,MD
Summary
Dynamic Contract Administrator with 10 years expertise in compliance enforcement and workflow management. Successfully established training systems that enhanced operational efficiency. Recognized for exceptional verbal communication and meticulous document control, ensuring accuracy in high-volume contract processing while fostering strong client relationships. Proficient in Microsoft Suite and dedicated to minimizing regulatory risks.
Overview
15
15
years of professional experience
Work History
Contract Administrator
Carruso Homes
05.2019 - 03.2025
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Maintained accurate records of all contract documents, amendment, correspondence, and related documentation.
- Served as a subject matter expert on contractual and system matters, providing guidance and support to cross-functional teams as needed.
- Managed a high volume of contracts simultaneously while maintaining attention to detail and meeting deadlines.
- Established a system training and created multiple multimedia training tools used throughout all divisions of the company.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Contract Manager
Better Homes and Gardens Real Estate
08.2016 - 05.2019
- Compiled required documentation to keep contracts compliant with MD Real Estate requirements.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
- Ensured compliance with all legal requirements by diligently monitoring contracts and maintaining up-to-date knowledge on regulations.
- Created reports, presentations and other materials for executive staff.
- Confirmed completion of all contract documents and information ensuring all files are completed and payments could be disbursed.
- Engaged with clients throughout creating open lines of communication and nurturing the relationship between brokerage and client.
- Subject matter expert for all Better Homes and Gardens Real Estate Programs (DASH, Zap, Greenhouse)
- Implemented and maintained tracking systems for closings, escrows, and income.
- Preformed various administrative tasks including but not limited to scheduling, filing, mail distribution, maintaining supplies and the office environment.
Office Administrator
Bayside Physical Therapy and Sports Rehabilitation
01.2016 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated patient care between insurance companies and physical therapists.
- Assisted physical therapist with supervision, on timing and form while in sessions with clients.
- Managed and submitted invoices to clients and insurance companies.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
Client Service Representative
It Works Learning Center
07.2015 - 01.2016
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained schedules for clients, staff, and events.
Warranty Processor
Koons Ford Of Annapolis
01.2015 - 07.2015
- Reduced processing errors with meticulous attention to detail and thorough documentation of warranty claims.
- Provided invaluable assistance during internal audits by maintaining organized and accurate records of all warranty claim documentation.
- Managed high-volume caseloads, maintaining accuracy and promptness in warranty claim processing.
- Collaborated with service technicians to accurately diagnose issues covered under warranty, ensuring proper documentation of repair needs.
Online Customer Service Representative
Koons Ford Of Annapolis
04.2014 - 01.2015
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Helped customers navigate website online for added convenience and access to larger inventory.
- Assisted clients with product questions to facilitate online appointment scheduling.
- Maintained up to date knowledge on products and services to better serve clients.
Key Holder
Baltimore Ski Warehouse
10.2009 - 04.2014
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
No Degree -
University of Maryland, College Park
College Park, MDSkills
- Workflow management
- Project Support
- Verbal and written communication
- Company policy oversight
- Document control
- Compliance enforcement
- Proficient in Microsoft Suite, Sharepoint, Docusign, Sales Simplicty, Dotloop
- Staff training
- Data entry
- Customer Service
Timeline
Contract Administrator
Carruso Homes
05.2019 - 03.2025
Contract Manager
Better Homes and Gardens Real Estate
08.2016 - 05.2019
Office Administrator
Bayside Physical Therapy and Sports Rehabilitation
01.2016 - 08.2016
Client Service Representative
It Works Learning Center
07.2015 - 01.2016
Warranty Processor
Koons Ford Of Annapolis
01.2015 - 07.2015
Online Customer Service Representative
Koons Ford Of Annapolis
04.2014 - 01.2015
Key Holder
Baltimore Ski Warehouse
10.2009 - 04.2014
No Degree -
University of Maryland, College Park
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