Ashley Macdowell
Brooklyn,United States
Summary
I am a results-driven professional with extensive leadership experience and strategic collaboration across diverse industries. As a team leader, I managed a dynamic team, aligned objectives with organizational goals. My commitment to exceeding financial goals and collaborating on high-value deals is underscored by maintaining up-to-date industry knowledge. My commitment to excellence and client satisfaction is evident in implementing standard operating procedures and consistently delivering personalized experiences.
Overview
5
5
years of professional experience
Work History
Team Manager and Onboarding Specialist
Cherry
03.2023 - Current
- Led and managed a dynamic team of 6 professionals, fostering a collaborative and high-performance environment
- Collaborated with C-suite executives to align team objectives with organizational goals, ensuring seamless communication and execution of strategic initiatives
- Spearheaded the onboarding process for over 700 specialized nursing facilities, showcasing expertise in efficiently integrating new clients into the system
- Collaborated with the development team to design and implement an onboarding script, resulting in a streamlined and automated onboarding process resulting in a 15% increase in client growth
- Served as the primary point of contact for clients and their vendors, establishing and maintaining strong relationships to enhance overall satisfaction and retention
- Created and distributed comprehensive information manuals and conducted training sessions over Zoom and in-person, demonstrating the ability to adapt communication strategies to diverse audiences
- Successfully implemented onboarding best practices, resulting in improved efficiency, reduced onboarding times, and increased client satisfaction
- Proactively identified areas for improvement in the onboarding process and collaborated with cross-functional teams to implement enhancements.
Financial Broker
Premium Merchant Funding
04.2021 - 03.2023
- Cultivated and nurtured warm leads to build a robust client portfolio, demonstrating exceptional relationship-building skills resulting in a minimum of 5 converted leads per day
- Facilitated and negotiated contracts between lenders and merchants, ensuring favorable terms for all parties involved
- Successfully funded over $1.5 million in business financing, showcasing a track record of achieving financial goals and exceeding targets
- Collaborated closely with C-suite executives on high-value deals exceeding $2 million, providing strategic financial guidance and expertise
- Conducted thorough financial analyses to assess the viability of funding opportunities, mitigating risks and optimizing financial outcomes
- Maintained up-to-date knowledge of industry trends, financial products, and regulatory changes to provide clients with informed and strategic financial advice
- Established a reputation for professionalism and integrity, earning trust among clients, lenders, and colleagues alike
- Implemented efficient processes for tracking leads, managing negotiations, and closing deals, contributing to the overall effectiveness of the financial brokerage team.
Lifestyle Manager
The Roosevelt Hotel
07.2019 - 03.2020
- Led and managed the concierge team, overseeing daily operations and ensuring the delivery of exceptional service to hotel guests
- Orchestrated seamless itineraries and reservations for top executives during conferences and meetings, demonstrating meticulous attention to detail and organizational prowess resulting in a client satisfaction rate of 95%
- Established and maintained close relationships with a network of vendors associated with the hotel, optimizing the ordering process and reducing cost by 10% seasonally while ensuring a streamlined and efficient supply chain
- Implemented and maintained standard operating procedures for the concierge team, resulting in increased efficiency and consistency in service delivery
- Enhanced client satisfaction by providing personalized lifestyle management services and tailored solutions.
- Streamlined daily operations for clients, resulting in improved time management and reduced stress.
Education
Bachelor of Science -
SUNY Oswego
Oswego, New York01.2017
Skills
- Leadership and Team Management
- Strategic Collaboration
- Client Relationship Management
- Onboarding and Integration
- Communication and Training
- Financial Analysis and Negotiation
- Goal Achievement and Exceeding Targets
- Industry Knowledge and Adaptability
- Efficient Process Implementation
- Hospitality and Customer Service
- Training and Development
- Microsoft Office
- Performance Coaching
- Project Management
- Customer Service
Timeline
Team Manager and Onboarding Specialist
Cherry
03.2023 - Current
Financial Broker
Premium Merchant Funding
04.2021 - 03.2023
Lifestyle Manager
The Roosevelt Hotel
07.2019 - 03.2020
Bachelor of Science -
SUNY Oswego
Similar Profiles
Martina LalicMartina Lalic
Account Manager at CHERRYAccount Manager at CHERRY
Derrick OngDerrick Ong
Pizza Hut at CherryPizza Hut at Cherry
David PetrosinoDavid Petrosino
Pier Attendant at Cherry Grove Fishing PierPier Attendant at Cherry Grove Fishing Pier
SHATIMA BAKERSHATIMA BAKER
Shift Lead at WalgreensShift Lead at Walgreens
Amy CortesAmy Cortes
Sales Floor Associate at Pjs Perfume DepotSales Floor Associate at Pjs Perfume Depot