Ashley Macias

I clean residents apartments in a Senior Living Home and clean whatever else in the building that needs attention.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

I was a construction helper. I helped with many different kinds of jobs. I helped cleanup afterwards and helped translate

I answered calls, Filed paperwork, Made appointments, Cold calling, Payments and other receptionist duties