DAWN MACK

Work History

Concentrix Corporation

05.2017 - 07.2019

Kept abreast of rapidly evolving Healthcare Industry to provide exceptional support, develop proactive issue resolutions, and share benefits of new technologies.
Upheld privacy and security requirements established by HIPAA regulatory agencies.
Answered 72+ inbound calls per day and directed to designated individuals or departments.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Tracked each interaction for auditing, reporting and training purposes.
Greeted customers to facilitate services, determine service needs and accurately input data into electronic systems.
Documented conversations with customers in call center's CRM database to track requests, problems and solutions offered.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Reviewed customer data to assess current issues and determine eligibility for potential solutions.
Informed customers on billing procedures, processed payments and aided in setting up payment options.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Car Freshner

01.2001 - 03.2013

Prepared machines for Quality Control operations by calibrating, adjusting, and testing control or settings.
Operated Quality Control equipment safely and in compliance with company policies and procedures.
Observed all safety protocols and OSHA guidelines to reduce incidents and hazards, maintaining safety record over 12 years.
Adhering to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Started up and shut down processing equipment.
Adjusted controls or stopped machines and opened holding devices to correct problems.
Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly.
Inspected finished and in-process products to verify quality, assign grades and remove defective products.
Reported any non-conforming materials to management and worked with supervisors to correct production issues.
Changed equipment over to new product.
Completed documentation for each job, including production reports and work orders, and submitted to management for review to maintain open and transparent operations.
Helped achieve company goals by supporting production workers.
Reviewed the performance of new hire employees.
Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
Maintained clean and organized work areas.