Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashley MacKay

Huntsville,AL

Summary

Proven leader and innovative problem-solver, I significantly enhanced operational efficiency and profitability at Bradford's Wrecker Service Inc. Skilled in operations management and team leadership, I excel in streamlining processes, mentoring employees, and implementing cost-saving measures. My approach to human resources management has fostered a productive, engaged workforce, contributing to long-term organizational growth.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Management professional with extensive experience in driving operational excellence and ensuring optimal performance. Known for focus on team collaboration and achieving measurable results, adaptable to changing business needs. Proficient in strategic planning, process improvement, and leadership.

Experienced with driving operational efficiency and team performance. Utilizes strategic planning, leadership, and process optimization to enhance productivity. Track record of fostering collaborative environment and achieving business goals. Personable and effective leader known for fostering collaborative and productive work environments. Possesses comprehensive understanding of business operations and adept at strategic planning and team management. Committed to driving organizational growth and achieving business goals.

Overview

10
10
years of professional experience

Work History

Company Manager

Bradford's Wrecker Service Inc
09.2020 - Current
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Established performance metrics for employees, driving excellence in job performance and accountability.
  • Negotiated contracts with clients and vendors, securing advantageous terms for the organization.
  • Oversaw budgeting and financial management to ensure company profitability and growth.
  • Introduced innovative solutions to address existing problems, resulting in long-term benefits for the company.
  • Reviewed organizational policies and procedures, recommending updates as necessary to maintain compliance with industry standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Assistant Store Manager

Dollar General
03.2015 - 04.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

Grace Christian Academy
Dora, AL
05-2015

Skills

  • Staff training and development
  • Operations management
  • Human resources management
  • Innovation management
  • Customer service
  • Time management
  • Clear communication
  • Team leadership
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Conflict resolution
  • Goal setting
  • Policy and procedure development
  • Staff management
  • Task delegation
  • Complex Problem-solving
  • Documentation and reporting
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Policy implementation
  • Emergency response
  • Shift scheduling
  • Performance management
  • Budget control
  • Sales management
  • Negotiation
  • Workforce management
  • Schedule preparation
  • Business planning
  • Financial management
  • Business administration
  • Vendor management
  • Revenue management
  • Financial records oversight
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Computer skills
  • Organizational skills
  • Customer relations
  • Task prioritization
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Self motivation

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Company Manager

Bradford's Wrecker Service Inc
09.2020 - Current

Assistant Store Manager

Dollar General
03.2015 - 04.2020

High School Diploma -

Grace Christian Academy

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Ashley MacKay