Ashley MacRae
Sequim,Washington
Summary
Reliable lead with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Prohibited sale of alcohol to intoxicated guests, carefully monitoring intake of alcohol by each patron.
Overview
12
12
years of professional experience
Work History
Lead Bartender/Supervisor
7 Cedars
270756 Highway 101 Sequim WA, 98382
05.2018 - Current
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Waitress
Highway 101 Diner
392 W Washington St Sequim WA, 98382
03.2019 - 05.2020
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress/Supervisor of Operations
Black Bear Diner
1471 E Washington St Sequim WA, 98382
04.2012 - 05.2018
- Supervised server staff and simultaneously served personal section of tables.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Education
High School Diploma -
Peninsula College
Port Angeles, WA06.2022
Skills
- Organizational ability
- Relationship Building
- Hospitality service expertise
- Team training and development
- Monitoring Alcohol Consumption
- Engaging personality
- Highly reliable
- Fast Learner
- Teamwork and Professionalism
Additional Information
- Mast 12 mixologist permit
- Washington state food handler certified
- Sexual harassment training
Timeline
Waitress
Highway 101 Diner
03.2019 - 05.2020
Lead Bartender/Supervisor
7 Cedars
05.2018 - Current
Waitress/Supervisor of Operations
Black Bear Diner
04.2012 - 05.2018
High School Diploma -
Peninsula College