Ashley MacWilliams
Property Management
Youngsville,LA
Summary
Accomplished team player leading as an Assistant Property Manager with a proven track record of excellent customer service, high occupancy rates, & consistent reliability in all aspects of property management requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Property Manager/Professional Leasing Consultant
Mayfair Management Group
Abbeville, LA
01.2022 - 06.2022
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Checked rental eligibility by following company's verification process.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Tracked leads using CRM software and followed up with interested parties.
- Received rent payments and tracked transactions in accounting software.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Created and maintained newsletter to keep residents aware of upcoming events and activities.
- Increased occupancy through dynamic marketing initiatives.
- Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
- Used conflict resolution skills to quickly resolve issues among residents.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assistant Property Manager/Leasing Professional
Standard Enterprises LLC.
Lafayette, LA
09.2017 - 12.2021
- Compiled maintenance and repair requests for submission to corporate office and owner, also reached out to local contractors for bid proposals.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Processed security deposit refunds.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed and executed plan to achieve and maintain 98.4% or better rate of occupancy.
- Detailed and promoted specifics of accommodations during tours of vacant units for prospective clients.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Assessed property, compiled information and wrote reports regarding findings for submission to corporate office.
- Trained and motivated leasing staff to ensure good team chemistry.
- Administered operations to handle needs of more than 190 tenants across 140 property units.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Showed apartments to potential tenants and answered questions regarding community.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Direct Support Worker
Alternative Home Health Care
Lafayette, LA
01.2016 - 12.2017
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Maintained clean, safe and well-organized patient environment.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Led patient or group recreational activities for enhanced patient outcomes.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Trade School - Office Technology Certification
North Texas Job Corps
McKinney, TX06.2001
Skills
- Property management
- Leasing professional
- Customer relationship management
- Microsoft Office 365
- Outlook
- Onesite software
- Yardi Software
- Time Management
- Rent Collection
- Telephone Inquiry Management
- Staff Management
- Team Collaboration
Certification
- Fair Housing Training: 2017 - 2021
- Customer Service Training: 2017 - 2021
- Sexual Harassment Training: 2017 - 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Assistant Property Manager/Professional Leasing Consultant
Mayfair Management Group
01.2022 - 06.2022
Assistant Property Manager/Leasing Professional
Standard Enterprises LLC.
09.2017 - 12.2021
Direct Support Worker
Alternative Home Health Care
01.2016 - 12.2017
Trade School - Office Technology Certification
North Texas Job Corps
- Fair Housing Training: 2017 - 2021
- Customer Service Training: 2017 - 2021
- Sexual Harassment Training: 2017 - 2021
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