Ashley Madison
Yukon,OK
Summary
Accomplished Property Manager with a proven track record at Northstar Properties, enhancing operational efficiency and tenant satisfaction through expert maintenance scheduling and staff management. Skilled in compliance monitoring and financial budgeting, I have successfully administered operations for over 500 tenants, significantly boosting occupancy rates. My adept negotiation and tenant relations abilities ensure seamless property management and leasing processes.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Property Manager
Northstar Properties
04.2022 - Current
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Developed and implemented marketing strategies to increase occupancy rates.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Administered operations to handle needs of more than 500 tenants across 330 property units.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Completed annual rent calculations using housing database software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated professional networks by engaging in professional, industry and government organizations.
- Cam certified
Assistant Manager
Northstar Properties
01.2022 - Current
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Processed security deposit refunds.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept accurate records of all resident and tenant correspondence.
- Posted policies and rules in common areas for tenant review.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Attended staff meetings and took extensive notes to share with property manager.
- Communicated effectively with owners, residents, and on-site associates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Professional Leasing Consultant
Northstar Properties
10.2020 - Current
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to a high volume of messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Generated professional networks by engaging in professional, industry and government organizations.
- CALP certified
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Painter Supervisor
Northstar Properties
11.2019 - Current
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Trained workers in proper methods, equipment operation and safety procedures.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Inspected equipment and tools used for safe operation.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Sourced suppliers and purchased necessary materials for work.
- Assisted in recruiting and hiring new construction and extraction workers.
- Provided feedback to workers on job performance and safety procedures.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Painted interior and exterior of buildings
Painting Contractor
Ashleys Painting LLC
10.2009 - 11.2019
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Worked holidays and weekends depending on shifting needs of project.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Repaired wall holes and scrapes.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Kept accurate records of paint supplies and other materials.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Calculated amount of paint and other materials needed for each job accurately.
- Mixed and blended paints according to specified colors and consistency.
- Conducted final work check to assess quality and make corrections if necessary.
- Repaired drywall and plaster prior to painting.
- Selected appropriate type of paint and other materials for specific surfaces.
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Followed safety procedures and properly used protective gear while painting.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Mixed paint, varnish, shellac and lacquer to desired consistencies.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Prepared surfaces for painting or staining by removing old paint and applying primers.
- Utilized brushes and rollers to create various textures.
- Reached high ceilings and walls with scaffolding and ladders.
- Interacted with clients to report progress and verify timetable for completed work.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Taped off areas to prevent overspray and other accidents.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Mixed, matched and blended colors to produce desired effects.
- Primed and sealed surfaces to best support paint coats.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
- Removed wallpaper and sanded surfaces to prepare for paint application.
Education
High School Diploma -
Western Heights High School
Oklahoma City, OK05.2007
Skills
- Maintenance Scheduling
- Staff Management
- Contract Negotiation
- Database Management
- Property Management
- Compliance Monitoring
- Vendor Management
- Fair housing mandates
- Property tours and inspections
- Building operations
- Maintenance Coordination
- Financial budgeting and reporting
Certification
CALP
CAM
Timeline
Property Manager
Northstar Properties
04.2022 - Current
Assistant Manager
Northstar Properties
01.2022 - Current
Professional Leasing Consultant
Northstar Properties
10.2020 - Current
Painter Supervisor
Northstar Properties
11.2019 - Current
Painting Contractor
Ashleys Painting LLC
10.2009 - 11.2019
High School Diploma -
Western Heights High School