Ashley-Mae Hensley
Newburgh,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Service Trainer
Olive Garden
Evansville, IN
03.2024 - Current
- Conducted training sessions for new service staff on product knowledge and customer service policies.
- Provided guidance and support to new hires during their onboarding process.
- Developed strategies for continuous improvement based on feedback from previous trainings.
- Coached employees on proper use of equipment used in customer service roles.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Registered Behavior Technician
Behavorial Perspective Inc.
Glan Carbon , IL
08.2022 - 03.2023
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Developed and implemented behavior intervention plans based on individualized needs.
- Tracked data and monitored progress of student's goals and objectives.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Facilitated social skills groups for children with Autism Spectrum Disorders.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
Bartender/Server
Buffalo Wild Wings
Edwardsville , IL
03.2022 - 03.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
Polysomnography Technician
Clayton Sleep Institute
Mapplewood , MO
04.2018 - 06.2021
- Performed overnight sleep studies to collect data on patient's brain, heart, and respiratory activities.
- Assisted in the set-up of EEGs, EKGs, oximetry sensors and other medical devices for sleep study procedures.
- Maintained detailed documentation of all performed tests and gathered data during each study.
- Managed daily operations within the laboratory by organizing supplies and equipment needed for upcoming sleep studies.
- Aided patients in understanding sleep disorders and recommended treatments by explaining study procedures, data and diagnoses.
- Worked with neonates, infants, children, adults and geriatric patients, making patients comfortable, answering questions and monitoring health.
Receptionist
Mckendree University
Lebanon, IL
01.2016 - 05.2017
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Attended staff meetings to discuss best practices and procedures regarding ticket sales operations.
- Managed ticket sales for daily visitors, groups, and special events.
- Processed ticket sales at the box office window, by phone, and online.
Education
High School Diploma -
McKendree University
Lebanon, ILSkills
- Empathic listener and persuasive speaker
- Possess entrepreneurial spirit
- Combine patience, determination, and persistence to troubleshoot client issues Skilled at evaluating options and generating solutions
- Strong problem-solving and analytical skills
- Experienced in successful management of diverse groups of people
- Proven adaptability to differing cultural and business environments
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
- Enjoy working as a team member as well as independently
- A genuine desire to achieve, excel and evolve
- Ability to grasp new ideas and integrate them into desired results
- Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations
- Well-developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skill
Timeline
Service Trainer
Olive Garden
03.2024 - Current
Registered Behavior Technician
Behavorial Perspective Inc.
08.2022 - 03.2023
Bartender/Server
Buffalo Wild Wings
03.2022 - 03.2023
Polysomnography Technician
Clayton Sleep Institute
04.2018 - 06.2021
Receptionist
Mckendree University
01.2016 - 05.2017
High School Diploma -
McKendree University
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Samantha PereaSamantha Perea
To-Go Server at Olive GardenTo-Go Server at Olive Garden
Dayana DavalosDayana Davalos
Server at Darden Restaurants, Olive GardenServer at Darden Restaurants, Olive Garden
Ruth RossRuth Ross
Line Cook at Darden Restaurants, Olive GardenLine Cook at Darden Restaurants, Olive Garden
Julie FrazierJulie Frazier
Clinical Instructor at University of EvansvilleClinical Instructor at University of Evansville