Ashley Magee

For this role, I currently work with our employees to oversee our customer relations and offer solutions to service needs.

I prioritize and delegate daily work tasks to meet anticipated project goals. I work closely with our Front End Team and hire and train new store representatives to the highest standard.

I work with my fellow management team to enhance customer satisfaction and store operations through relationship building and daily problem-solving.

Throughout the workday, I reviewed customer feedback to make operational improvements and promote satisfaction as well as overseeing storewide merchandising benchmarks to maintain operational excellence.

My responsibilities included: assisting our Bakery department in creating the highest quality of product for our customers and employees. I oversee the ordering and product management as well as working with our Recruiter and Department Manager to further the development of our current team within the store.

This role required me to collaborate with recruitment and HR professionals to
achieve hiring goals. I planned and executed recruitment events to bring in area
candidates. Managing full-cycle recruiting processes for managerial and
executive-level vacancies. For this role I specialized in learning Taleo to complete our postings.

Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals. Cross-trained employees to do other jobs within business, increasing job skills and productivity.

Worked very closely with our Talent Acquisition Specialist as a recruiter assistant to ensure we were hiring the right employees with the proper criteria that will help the company grow as well as the employee as an individual.

Assisted our engineers by monitoring equipment, checking supplies and coordinate employees to meet expected demands. We established and updated production schedules to meet changing demands. We consistently reviewed individual employee performance to correct issues and enhance productivity.

Managed employee performance by providing resources, training, feedback and development opportunities. Provided incredible customer service to customers and employees alike to help problem solve operational challenges while maintaining open two-way communication with managers. Coordinated activities, prioritized tasks and ensured the operation ran efficiently for our teams.

Assisted our Head Recruiter and Human Resource Representative with
interviews for the store. 40 hours of training for this role to be aware of what
to look for and have the best interests in mind for the store. Completed,
created, organized and maintained employee personnel files to keep sensitive
data secure as well as guided new hires through orientation and on-boarding
and explained documentation requirements to facilitate HR process.

Coached and mentored newly hired employees as well as current employees on the front-end trainings and up to date operations and consistent customer service practices. Delivered a high level of service to both internal personnel and customers when answering the phone, handling issues and greeting our customers. Managed front-end merchandising and oversaw our timeliness tracking across.