ASHLEY MAIRAGAS
Rahway,NJ
Summary
Seeking a rewarding career opportunity where I can leverage my training and skills to drive success for the company while continuously enhancing my professional capabilities
Overview
2
2
years of professional experience
Work History
Technical Specialist
Apple Inc.
10.2022 - Current
- 25-30 hours/week
- Assisting in troubleshooting, diagnosing, and creating solutions to customers all with Apple iOS hardware and software
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions
- Used critical thinking to break down problems, evaluate solutions and make decisions quickly
- Excellent communication skills, both verbal and written
- Maintained a high level of expertise on company products, staying up-to-date with software updates and new features
- Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases
- Achieved consistent positive performance reviews from both customers and management, reflecting dedication towards delivering top-notch support services.
Sales Specialist
Apple Inc.
12.2021 - 10.2022
- 25-30 hours/week
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Probed with customers asking about Apple products and services and made recommendations to customers to suit their individual needs
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ12.2024
Associate of Science - Liberal Studies
Union County College
Cranford, NJ05.2023
Skills
- Technical Troubleshooting
- IOS expertise
- Leadership
- Critical Thinking
- Interpersonal Communication
- Adaptable
Accomplishments
- National Honor Society of Leadership and Success
- Spanish Honor Society of Leadership and Success
- Dean's List 2023
Affiliations
- Benevity- Apple Inc. Volunteer Champion
- Responsible for planning, coordinating, and facilitating events for various nonprofit organizations. My role involves announcing volunteer opportunities to my team, recruiting volunteers, and managing administrative tasks such as checking in participants and providing on-site support. This position required strong organizational skills, effective communication, and a commitment to community service.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Technical Specialist
Apple Inc.
10.2022 - Current
Sales Specialist
Apple Inc.
12.2021 - 10.2022
Bachelor of Arts - Psychology
Kean University
Associate of Science - Liberal Studies
Union County College