Ashley Maldonado
Manchester
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
5
5
years of professional experience
Work History
Office Secretary
Pro City Facilities Services
10.2022 - 11.2024
- Responded to inquiries from callers seeking information.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Created badges, work schedules, filed documents, Used Excell for company listings, and resolved complaints from contract companies and employees
Patient Service Representative
Boston Medical Center
09.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Used epic to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
Diet Aide
Catholic Medical Center
09.2020 - 08.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Discarded outdated food products and maintained waste disposal procedures.
- Worked with insurance companies to obtain coverage for nutrition services.
- Provided nutrition education and counseling to patients and families.
- Participated in medical staff meetings and other committees related to nutrition care.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Followed food safety practices and sanitation guidelines.
- Guaranteed customer satisfaction by quickly delivering orders.
Licensed Nursing Assistant
Brightstar
01.2024 - Current
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
Skills
- Document management
- Multitasking and time management
- Fast learner
- Customer service
- Problem-solving
- Bilingual communication
Timeline
Licensed Nursing Assistant
Brightstar
01.2024 - Current
Office Secretary
Pro City Facilities Services
10.2022 - 11.2024
Patient Service Representative
Boston Medical Center
09.2022 - Current
Diet Aide
Catholic Medical Center
09.2020 - 08.2022
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