Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ASHLEY MALDONADO

Kenner,LA

Summary

Highly motivated and adaptable professional with a strong work ethic and proven ability to thrive in fast-paced environments. Skilled in administrative support, recruitment, and team coordination, with exceptional interpersonal and problem-solving abilities. Excels at managing multiple priorities, learning new systems quickly, and delivering excellent customer service.

Overview

8
8
years of professional experience

Work History

Processor/Recruiter Assistant

Bechtel
04.2025 - Current
  • Screen and evaluate craft applicants to ensure they meet minimum qualifications and extend offers of employment to qualified candidates.
  • Coordinate and schedule onboarding sessions in collaboration with the recruitment team, ensuring smooth processing and transition of new hires into the HR system.
  • Maintain accurate and compliant employee data in SAP, ATS, and HRIS platforms, ensuring data integrity across all systems.
  • Manage onboarding paperwork, verifying documentation and ensuring compliance with company and federal requirements.
  • Oversee I-9 and E-Verify processing for all incoming employees, ensuring adherence to immigration and compliance policies.
  • Issue Field Release Authorizations once all background checks, drug tests, and administrative steps are completed.
  • Review and approve per diem and compensation-related documentation in accordance with project policies.
  • Screen craft applicants to ensure they meet minimum qualifications and extend offers of employment as appropriate.
  • Conduct orientation and training sessions for new craft professionals.
  • Maintain reference files, tracking lists, and reporting data for recruiting and onboarding activities.
  • Collect and analyze workforce data to support industrial relations reporting and recruiting strategies.
  • Provide guidance to site management on recruiting and industrial relations processes.
  • Improved productivity and onboarding efficiency by prioritizing workload and streamlining processes.
  • Delivered excellent customer service by promptly addressing employee and candidate inquiries.
  • Conduct New Hire Industrial Relations Orientation and training sessions for craft proffessionals, prompting understanding of company policies and procedures.

Administrative Coordinator

Zachry Group
01.2024 - 10.2024
  • Coordinated office activities and management of daily operations to ensure workflow efficiency.
  • Maintained confidentiality of sensitive information by strictly adhering to privacy policies and implementing secure filing systems, ensuring the integrity of company data.
  • Delivered exceptional customer service by providing prompt responses to employees inquiries, effectively addressing concerns, and fostering strong relationships with colleagues.
  • Ensured accurate record-keeping through meticulous data entry and proficient database management for essential company information, contributing to overall operational efficiency.
  • Coordinated meetings and prepared comprehensive agendas, facilitating effective communication and collaboration among team members.
  • Managed correspondence and communication, ensuring timely and appropriate responses to internal and external stakeholders.
  • Organized and maintained filing systems, enabling efficient retrieval of documents and enhancing workplace productivity.

Administrative Assistant

Brock Services
08.2023 - 12.2023
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Created and maintained project schedules to ensure deadlines were met on time.
  • Compiled data from various sources into structured format for further analysis by management team.
  • Followed up with stakeholders regularly throughout the duration of the projects for feedback.
  • Drove customer feedback to deliver information to management for corrective action.
  • Conducted research as needed for specific projects or assignments.
  • Responded effectively to sensitive inquiries or complaints.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Composed correspondence, reports and meeting notes.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Reviewed invoices and other documents related to projects for accuracy prior to submission.
  • Prepared weekly reports to update project progress and status.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Administrative Assistant/Medical Biller and Coder

AABP Integrative Pain Care
08.2021 - 03.2023
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Reconciled accounts receivable to ensure accuracy of payments received.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Verified proper coding, sequencing of diagnoses and accuracy of procedures.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Expertly assigned charges and payments for medical procedures.

Assistant Manager

Las Delicias Restaurant
05.2020 - 08.2021
  • Lead and manage a team of servers, cooks, and support staff to achieve operational goals.
  • Oversee daily restaurant operations including staffing, scheduling, inventory, and cash management.
  • Ensure high-quality customer service by training staff and monitoring performance.
  • Handle customer complaints and resolve issues promptly to maintain satisfaction and loyalty.
  • Monitor sales and implement strategies to achieve revenue targets.
  • Maintain compliance with health, safety, and sanitation standards.
  • Develop and implement standard operating procedures to improve efficiency and service quality.
  • Conduct regular performance reviews and coaching sessions to motivate staff and improve productivity.
  • Analyze sales reports and customer feedback to identify areas for improvement.
  • Coordinate marketing initiatives, promotions, and special events to drive customer traffic and increase revenue.
  • Manage vendor relationships, order supplies, and control food and labor costs.
  • Ensure compliance with local and state regulations, including liquor licensing and labor laws.
  • Foster a positive team environment to reduce turnover and promote staff retention.

Server/Server Shift Leader

Las Delicias Restaurant
03.2019 - 05.2020
  • Greet and seat customers, provide menus, and offer recommendations.
  • Take accurate food and drink orders and deliver items promptly.
  • Handle payments and process transactions using POS systems.
  • Maintain cleanliness and organization of tables, dining areas, and service stations.
  • Assist team members during busy shifts to ensure smooth operations.
  • Resolve customer concerns professionally to ensure satisfaction.
  • Lead and supervise a team of servers to ensure efficient shift operations.
  • Train new staff on service standards, menu knowledge, and POS systems.
  • Provide excellent customer service, handle complaints, and resolve issues promptly.
  • Assist in scheduling, opening/closing duties, and inventory management.
  • Monitor food and beverage service quality to ensure customer satisfaction.
    Support management in maintaining compliance with health and safety regulations.

Scaffold Builder

Brock Services
09.2018 - 02.2019
  • Assemble, inspect, and dismantle scaffolding according to safety regulations and project specifications.
  • Collaborate with construction teams to support ongoing projects and ensure timely completion.
  • Conduct routine safety checks to prevent accidents and ensure compliance with OSHA and company guidelines.
  • Handle tools, equipment, and materials efficiently to maintain workflow and minimize downtime.

Store Manager

Cricket Wireless
01.2018 - 09.2018
  • Lead and supervise a team of sales associates to exceed monthly sales and customer satisfaction goals.
  • Oversee daily operations including cash handling, inventory control, staffing, and scheduling.
  • Coach and develop team members through ongoing training, goal setting, and performance feedback.
  • Monitor sales metrics, analyze trends, and implement action plans to boost store performance.
  • Handle customer escalations with professionalism and efficiency to ensure customer loyalty.
  • Maintain visual merchandising standards and ensure compliance with company policies and procedures.
  • Partner with area managers and corporate teams to roll out promotions, device launches, and operational updates.

Sales Associate

Cricket Wireless
05.2017 - 12.2017
  • Provide exceptional customer service by assisting clients with phone activations, plan upgrades, and account inquiries.
  • Process cash, card, and digital payments with accuracy and attention to detail.
  • Consistently meet or exceed daily and monthly sales goals through effective product knowledge and upselling techniques.
  • Educate customers on device features, accessories, and service plans to ensure satisfaction and retention.
  • Maintain organized store displays and support inventory management and restocking.

Education

High School Diploma -

EAST JEFFERSON HS

Skills

  • Administrative & Organizational Skills: Time management, prioritization, scheduling, office operations, records management
  • Communication & Interpersonal Skills: Verbal and written communication, customer service, conflict resolution, relationship building
  • Teamwork & Collaboration: Effective team player, ability to support colleagues, train staff, and contribute to a positive work environment
  • Technical Proficiency: MS Office Suite (Word, Excel, PowerPoint), SAP, HRIS/ATS systems, database management, office equipment

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Processor/Recruiter Assistant

Bechtel
04.2025 - Current

Administrative Coordinator

Zachry Group
01.2024 - 10.2024

Administrative Assistant

Brock Services
08.2023 - 12.2023

Administrative Assistant/Medical Biller and Coder

AABP Integrative Pain Care
08.2021 - 03.2023

Assistant Manager

Las Delicias Restaurant
05.2020 - 08.2021

Server/Server Shift Leader

Las Delicias Restaurant
03.2019 - 05.2020

Scaffold Builder

Brock Services
09.2018 - 02.2019

Store Manager

Cricket Wireless
01.2018 - 09.2018

Sales Associate

Cricket Wireless
05.2017 - 12.2017

High School Diploma -

EAST JEFFERSON HS

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