Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
AccountManager
Ashley Malone

Ashley Malone

Hampton,VA

Summary

Highly diversified and dependable professional, possessing superb data entry, customer service skills, and problem-solving skills with time management to consistently meet objectives. Offering 12 years of experience providing quality administrative support to clients. Proficient in MS Office, Adobe, Adobe Pro, G Suite, Asana, Slack and other productivity tools.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Manager

Financial Restoration
Hampton, VA
02.2020 - Current
  • Apply expertise in Microsoft Office applications to create Word documents, built spreadsheets, prepare PowerPoint slides and create Publisher documents for clients.
  • Perform billing, bookkeeping, accounting by utilizing skill with various billing platforms and accounting software.
  • Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.
  • Researched billing and invoice problems and resolved issues in compliance with established standards.
  • Maintain spreadsheets and databases through data entry, data processing, and using software applications to create documents
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Research information to deliver content to clients.
  • Manage several email accounts on daily basis, ensuring excellent customer care for clients.
  • Helped 16 individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Write social media content, emails, articles, and manuals keeping client's company culture in mind.
  • Developed marketing content such as promotional materials, and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.

Self-Employed Delivery Driver

Amazon.Inc
Hampton, VA
11.2017 - Current
  • Delivered 30-46 packages to customer doorsteps and business offices per route.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded vehicle and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Customer Service Representative ( Work From Home)

Onesupport
San Marcos, TX
04.2020 - 05.2020
  • Input gathered information and researched data on applicants into computer system using VMware Horizon .
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Updated account information to maintain customer records.
  • Answered 30-40 customer telephone calls promptly to avoid on-hold wait times per shift.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with people from various cultures and backgrounds on application process.

Operator Bridge Tunnel

Virginia Department Of Transportation
Hampton, VA
06.2015 - 11.2017
  • Promoted from contractor to state employee.
  • Maintained thorough knowledge of Standard Operating Procedures and other applicable regulations.
  • Provide security by standing watch at various stations, remaining alert and highly visible, investigating and reporting suspicious activities.
  • Directed and controlled traffic throughout tunnel facilities in safe and professional manner, utilizing appropriate traffic control techniques (hand signals, whistle, voice, STOP/SLOW paddles, etc.)
  • Assisted State/Local Police, fire, rescue, other emergency responders, and maintenance personnel in emergencies and routine operations, using pertinent safety techniques (CPR/First Aid, etc.) and equipment during over 20 accidents.
  • Maintained thorough knowledge of Standard Operating Procedures and other applicable regulations.
  • Ready to respond in case of any emergency in HRHT tunnels.
  • Performed inspections of assigned work areas to include buildings, facility equipment, etc.
  • Occupied inspection station locations, stop, and inspected vehicles for over height, hazardous materials, facility security threats, and violations.
  • Completed accurate and concise records utilizing Inspection Station Reports, Vehicle Inspections, Response Unit Inspections, etc.
  • Dispatched and deployed MMBT Incident Response Trailer utilizing equipment for incident scenes at HRBT, MMBT, and JRB.
  • Performed facility and grounds inspections to include multi-story industrial buildings.
  • Possessed ability to process over-height violations at HRBT and MBTI to include violator vehicle escorts and turn around procedures
  • Provided wide-load escorts at MMBT and HRBT utilizing vehicular equipment.
  • Responded to incidences within HRHT footprint of responsibility in equipment and provide incident support to include scene clean up, tunnel evacuations, traffic control, and place detour protocols, etc.
  • Possessed ability to operate various types of computer equipment and software.
  • Prepared accident reports and directed movement of vessels in bridge area, using hand signals, telecommunication equipment or loudspeakers to maintain area safety and prevent incidents.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained strong leadership skills by managing projects from start to finish.

Backroom Associate

Sears
Virginia Beach, VA
11.2012 - 04.2013
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained orderly stockroom for ease of retrieval.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Received incoming merchandise and stored in correct stock locations.
  • Distributed items orders via store's website.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Knowledge of Sears policy and procedures

Daycare Assistant

Angie's Daycare
Norfolk, VA
05.2006 - 04.2013
  • Promoted learning and social development through structured and unstructured playtime.
  • Met with parents about daily activities, positive developments and issues.
  • Maintain Confidentiality of our children and parents
  • Monitored entrances and exits to maintain safety and organized environments.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Offered tutoring and mentoring to school-aged children in need of additional support.
  • Kept children between ages of 3months and 12 years safe and secure with vigilant oversight.
  • Managed program paperwork and child records to comply with state requirements.
  • Executed marketing plan and promoted positive image to achieve enrollment goals.
  • Adhered to budgetary guidelines to set financial goals and maintain daycare profitability.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Identified appropriate marketing channels and target customers for campaigns.

Education

Associate of Science - Criminology And Forensic Technology

ITT Technical Institute
Norfolk, VA
03.2014

Skills

  • Customer service oriented
  • Problem resolution
  • Reports / documents
  • Attention to detail
  • Tech-savvy
  • PowerPoint Presentations
  • Business Correspondence
  • Administrative assistant
  • Office manager
  • File management
  • Inventory management
  • Contract management
  • Operations management
  • Content Marketing

Certification

  • Typing
  • Customer Service
  • Administrative Assistant
  • Organizational Skills
  • Management Experience
  • Emergency Management
  • Profit & loss
  • Marketing
  • Business Operations
  • Invoicing
  • Bookkeeping
  • Business development
  • Scheduling
  • Data entry

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The Only Way To Fail Is To Quit.
Pebbles

Timeline

Customer Service Representative ( Work From Home)

Onesupport
04.2020 - 05.2020

Administrative Manager

Financial Restoration
02.2020 - Current

Self-Employed Delivery Driver

Amazon.Inc
11.2017 - Current

Operator Bridge Tunnel

Virginia Department Of Transportation
06.2015 - 11.2017

Backroom Associate

Sears
11.2012 - 04.2013

Daycare Assistant

Angie's Daycare
05.2006 - 04.2013

Associate of Science - Criminology And Forensic Technology

ITT Technical Institute

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Ashley Malone