Hard working and quick learning individual seeking a full time position in a successful organization where I may apply my knowledge and skills to offer high administrative quality support. Dedicated in offering excellent communication and organizational skills with experience. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Detail-oriented and reliable with experience in customer service, data entry and office management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Ashley Maltese
Fort Lauderdale,FL
Summary
Overview
13
years of professional experience
1
Certification
Work History
Pillbox Pharmacy And Medical Supply
Registered Pharmacy Technician
12.2021 - 10.2023
Job overview
- Collect and maintain patient confidentiality to adhere to HIPPA Compliance
- Receive, review, dispense and label prescriptions
- Effective communication with patients, physicians, nurses and insurance companies
- Complete drug orders daily, track orders, record inventory and stock levels
- Access and resolve all insurance claims and audits
- Follow all guidelines and procedures to ensure safety
- Complete all tasks and responsibilities
- Comply with safety hazardous materials, Knowledge in medications and dosage measurements.
- Counted, measured and compounded medications following standard procedures.
- Analyzed prescription data for optimal stock management.
- Managed daily operations and ensured regulatory compliance.
VCA Indian Trace Animal Hospital
Client Service Representative- Office Manager- Vet Assistant
02.2021 - 10.2023
Job overview
- Client Service Representative, provided excellent service at all times
- Go above and beyond
- Inbound and Outbound Calls- Schedule and Confirm appointments
- Follow up with clients with results of lab tests
- Educate and Answer all questions
- Process invoices and payments-PCI Compliance
- Managing medical records, result reports and correspondence
- Provide support to the veterinary team and Hospital Maintenance
- Assist in Veterinary care and treatment
- Responsible for all patients in the hospital
- Close out and count cash in the register, and verify credit card total reports at the end of day.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Tastebuds Catering
Event Setup, Cocktail Service, Bartender
01.2020 - 10.2023
Job overview
- On-call server, bartender, cocktail and set up and breakdown for events such as cocktail parties, weddings, baby showers, bridal parties, work events, etc
- Showing up ready to work, satisfying all needs and creating the best experience for everyone
- Complying with all tasks and duties in keeping a safe and healthy establishment and making every experience the best experience.
Hard Rock Hotel and Casino
Administrative Assistant
01.2021 - 08.2022
Job overview
- Execute Clerical Administrative tasks and duties to support the whole team
- Communication with clients, vendors, subcontractors and team
- Obtain bids from subcontractors and follow ups
- Prepare and Maintain change orders, purchase orders, service agreements and subcontractor documents
- Scheduling, Prioritizing, and Responding to emails, calls and meetings
- Data organization and entry of invoices, expenses, agreements, jobs, locations, employees, wages and all other documents
- Coordinate meeting logistics, track and manage arrangements for travel
- Organize daily and weekly sheets of jobs and employees with name, project and location and payroll.
Empire Structural Group
Administrative Assistant
01.2021 - 08.2022
Job overview
- Execute Clerical Administrative tasks and duties to support the whole team
- Communication with clients, vendors, subcontractors and team
- Obtain bids from subcontractors and follow ups
- Prepare and Maintain change orders, purchase orders, service agreements and subcontractor documents
- Scheduling, Prioritizing, and Responding to emails, calls and meetings
- Data organization and entry of invoices, expenses, agreements, jobs, locations, employees, wages and all other documents
- Coordinate meeting logistics, track and manage arrangements for travel
- Organize daily and weekly sheets of jobs and employees with name, project and location and payroll.
Cooper City Elementary School
Before and Afterschool Counselor/Substitute
01.2020 - 03.2021
Job overview
- Assisted in providing and maintaining a safe, healthy and learning environment for the children.
- Developed lessons and activities to promote children's physical and emotional development.
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Provided support and guidance to children in conflict resolution.
Chewy.com
Customer Service Representative
05.2020 - 02.2021
Job overview
- Customer Service Representative
- Engaged with the customers for their pets
- Educated and Empathized with the Customer engagement
- Placed orders, collected and reported payments, and helped Customers with all of their pet needs
- Inbound calls from customers and vets and made outbound calls to vet offices
Celestial Bodiez
Executive Chief Administration Assistant
12.2015 - 08.2020
Job overview
- Scheduled Office Meetings and Appointments, Filing legal documents, finalized contracts, ordered supplies
- File all legal documents
- Completed forms, reports, logs, and records to quickly handle all documentation.
- Promoted a positive work environment
Littlest Cowboys
Childcare Coordinator
08.2014 - 01.2018
Job overview
- Provided a safe, healthy and learning environment
- Prepared lesson plans for the children
- Supported social and emotional development with guiding in the right direction.
Anthony's Auto Glass & Tint Corner
Representative/ Secretary
01.2011 - 12.2015
Job overview
- Head Representative/Secretary and Customer Service Manager who satisfied all of the customers' needs.
Education
Penn Foster College
Currently Attending, Veterinary Technician Associate's Degree
University Overview
Florida Pharmacy Association
University Overview
Certification of Completion by PassAssured
Broward College
Graduating Class of Summer 2021, Associates Degree Obtained, Now aiming towards my Bachelors in Education and Business Management.
University Overview
Cooper City High School
High School Diploma
05.2017
University Overview
Skills
- Excellent Customer Service Skills
- HIPPA Compliance
- PCI Compliance
- Handle Confidential Information
- Excellent Verbal and Communication
- Data Entry
- Bookkeeping
- Record Tracking
- Outstanding Organization
- Scheduling and Follow ups
- Excels in Microsoft 365
- Problem Solving Ability
- Detail-Oriented
- Effective and Knowledgeable
- Responsible & Reliable
- Outgoing Personality
- Payment Processing
- Hospitality service expertise
- Team Management
- Quality Assurance
- Organizational ability
- Engaging personality
- Interpersonal Skills
- Memory retention
- Analytical Skills
- Organizational Skills
- Customer Service
- Reliability
- Task Prioritization
- Attention to Detail
- Decision-Making
- Honest and Dependable
- Professionalism
- Time management abilities
- Hospitality and Guest Service
- Analytical Thinking
- Problem-Solving
- Service-oriented mindset
- Teamwork and Collaboration
- Effective Communication
Honors Certifications
Honors Certifications
- CPR Certified
- CDA Credential
- Business Specialist Certificate
- Associate's Degree
- Registered Pharmacy Technician
References
References
- Lisa Blangiforti, 516-250-6473
- Anthony Frantellizzi, 917-881-4177
- Celeste Bonin, 832-704-2211
- Elizabeth Taormina, 347-865-9439
- Kelly Licari, 954-829-5504
- Summer Tucker, 954-446-5251
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Registered Pharmacy Technician
Pillbox Pharmacy And Medical Supply
12.2021 - 10.2023
Client Service Representative- Office Manager- Vet Assistant
VCA Indian Trace Animal Hospital
02.2021 - 10.2023
Administrative Assistant
Hard Rock Hotel and Casino
01.2021 - 08.2022
Administrative Assistant
Empire Structural Group
01.2021 - 08.2022
Customer Service Representative
Chewy.com
05.2020 - 02.2021
Event Setup, Cocktail Service, Bartender
Tastebuds Catering
01.2020 - 10.2023
Before and Afterschool Counselor/Substitute
Cooper City Elementary School
01.2020 - 03.2021
Executive Chief Administration Assistant
Celestial Bodiez
12.2015 - 08.2020
Childcare Coordinator
Littlest Cowboys
08.2014 - 01.2018
Representative/ Secretary
Anthony's Auto Glass & Tint Corner
01.2011 - 12.2015
Penn Foster College
Currently Attending, Veterinary Technician Associate's Degree
Florida Pharmacy Association
Broward College
Graduating Class of Summer 2021, Associates Degree Obtained, Now aiming towards my Bachelors in Education and Business Management.
Cooper City High School
High School Diploma
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