Ashley Mancini
Medical Coordination
Land O Lakes,FL
Summary
I am seeking a position to which I can dedicate my driven personality and attention to detail. With previous experience, I have discovered organization and communication are my strengths. My goal is to always create a positive experience for my team, while still maintaining order and efficiency.
Overview
10
10
years of professional experience
Work History
Scheduling Supervisor
AdventHealth
01.2023 - Current
- Work closely with Directors and Clinical Supervisors to discuss and adjust the productivity of field staff.
- Develop and implement scheduling policies.
- Onboard new employees with training and new hire documentation.
- Cross-train existing employees to maximize team agility and performance.
- Expand cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Ensure all patients are scheduled with their primary insurance payor for ordered services.
- Addressed and remedied all patient or team member issues.
- Label, organize and locate inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthen inventory processes to balance supply needs with budget and space limitations.
- Utilize Microsoft programs to prepare and maintain records and reports of inventories, price lists, shortages, and shipments.
- Developed and maintained electronic record management systems to analyze and process data.
Baylor Scheduler
AdventHealth
12.2020 - 01.2023
- Built and maintain excellent clinician and patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Create daily schedules for all home health clinicians including RN's, PT's, OT's. MSW, and HHA.
- Liaise between multiple departments and facilities to ensure proper delivery of medications and timely care.
- Optimize organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Verified patient insurance and explain benefits covered prior to coordinating admission.
- Handle complaints and questions, and re-directed calls to other team members.
- Receive in-bound calls and initiated out-bound daily calls to introduce patients to services ordered.
Intake Representative
AdventHealth
06.2022 - 10.2022
- Answer phone calls and provided case managers and liaisons with required information to initiate service.
- Collect, verify, record and process client demographics, insurance payments and referral information.
- Work with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Communicate with referral sources, physicians and associated staff to check documentation for proper signatures.
- Verify patient insurance and obtain verbal authorization for Humana Gold payors.
- Interact with insurance providers and physicians to obtain necessary documents to complete registration.
- Obtain verbal and written authorization for pending patients.
Business Office Assistant
AdventHealth
01.2020 - 12.2020
- Received and routed business correspondence to correct departments and staff members.
- Order and handle distribution of DME’s.
- Prepared packages for shipment, pickup and courier services for prompt delivery to clinicians.
- Kept reception area clean and neat to give visitors positive first impression.
- Processed patient orders and verified physician signatures.
- Obtained necessary updates on patient insurance changes; communicated with Insurance team.
- Maintained office supply needs.
Administrative Assistant
The Ortolano Real Estate Team
02.2014 - 01.2020
- Verified active and appropriate insurance for all contracted individuals.
- Maintained vacation and rental properties.
- Executed record filing system to improve document organization and management.
- Assisted with managerial projects.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
Location Manager
Journeys
06.2015 - 10.2016
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Associate of Science - Nursing
Pasco Hernando State College
Wesley Chapel01.2026
Certified Nursing Assistant
Lincoln Memorial University
Tampa, FL08.2022
High School Diploma -
Land O Lakes High School
Land O Lakes2016
Skills
- Coordination of Administrative Activities
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Supply Inventory Control
- Document and File Management
- Multitasking and Time Management
- Scheduling Processes
- Employee Communications
Affiliations
- Quality Control Board Member - AdventHealth 2023 & 2024
Timeline
Scheduling Supervisor
AdventHealth
01.2023 - Current
Intake Representative
AdventHealth
06.2022 - 10.2022
Baylor Scheduler
AdventHealth
12.2020 - 01.2023
Business Office Assistant
AdventHealth
01.2020 - 12.2020
Location Manager
Journeys
06.2015 - 10.2016
Administrative Assistant
The Ortolano Real Estate Team
02.2014 - 01.2020
Associate of Science - Nursing
Pasco Hernando State College
Certified Nursing Assistant
Lincoln Memorial University
High School Diploma -
Land O Lakes High School