Ashley Manley
Daphne
Summary
Dynamic Property Manager with a proven track record at Tonsmeire Properties, excelling in occupancy optimization and tenant relations. Expert in budget management and vendor coordination, I successfully increased occupancy rates through innovative marketing strategies while fostering a high-resident satisfaction environment. Strong leader committed to enhancing operational efficiency and team performance.
Overview
17
17
years of professional experience
Work History
Property Manager
Tonsmeire Properties
Fairhope
06.2013 - Current
- Managed daily operations of a 176-unit apartment complex, as well as 40 scattered houses, including leasing, maintenance, and tenant relations.
- Increased occupancy rates by implementing targeted marketing strategies and improving resident retention.
- Supervised and coordinated the work of maintenance and office staff, ensuring timely completion of service requests and upkeep of property.
- Collected rent, enforced lease agreements, and managed delinquent accounts.
- Prepared and managed annual budgets, monitored expenses, and identified cost-saving opportunities.
- Conducted regular property inspections to ensure compliance with safety regulations and community standards.
- Handled tenant complaints and conflict resolution, maintaining high resident satisfaction and a low turnover rate.
- Coordinated vendor contracts, ensuring quality and cost efficiency.
- Oversaw the leasing process, including marketing, tenant screening, lease execution, and move-in/move-out procedures.
- Maintained accurate records for leases, maintenance, financials, and inspections.
Branch Manager
Hancock Bank
Daphne
01.2008 - 12.2012
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Created reports summarizing operational performance metrics for senior management review.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Performed regular audits of financial records in order to ensure accuracy.
- Developed strategies to increase customer satisfaction and loyalty.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Participated in community events to promote brand awareness.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Education
Bachelor of Science - Business Administration
The University of Alabama
Tuscaloosa, AL05-2001
Skills
- Property management
- Budget management
- Lease administration
- Vendor coordination
- Marketing strategies
- Tenant relations
- Occupancy optimization
- Maintenance supervision
- Conflict resolution
- Financial reporting
- Fair housing compliance
- Staff management
- Team leadership
Timeline
Property Manager
Tonsmeire Properties
06.2013 - Current
Branch Manager
Hancock Bank
01.2008 - 12.2012
Bachelor of Science - Business Administration
The University of Alabama
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