Ashley Manning
Union Springs,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Programs
Glove House
Waterloo, NY
01.2023 - Current
- Promoted with in the agency to oversee all Foster Care programs, independent living programs and Community Residence.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Created and implemented new programming ideas to keep station relevant and growing.
- Recruited, hired and trained employees on operations and performance expectations.
- Cultivated and maintained relationships to promote positive work culture.
- Guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Planned and implemented strategies to grow revenue.
- Generated reports to review data and issue corrective actions for improvements.
Associate Director of Foster Care
Glove House
Waterloo, NY
11.2021 - 01.2023
- Promoted within the agency following the growth of the program
- Developed team atmosphere to drive supportive and productive work environment.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Participated in staff meetings, working groups or task forces to implement strategic initiatives.
- Led and drove collaboration with internal teams and partners to meet expected timelines, budget and quality standards.
Foster Care Program Manager
Glove House
Waterloo, NY
06.2021 - 10.2022
- Managed two foster care offices in the agency
- Prioritized tasks and managed teams throughout multiple projects.
- Implemented plans designed for individual's specific needs.
- Provided leadership, insight and mentoring for hiring, coaching, training, and evaluation of staff
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Part of multiple stake holder teams to ensure high quality service to the youth and families we serve
- Instrumental in the growth of the FLRO foster care team, including filling vacancies and expanding the positions within the team, increasing the number of foster homes, and doubling the foster youth able to be placed in a foster home.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Program Manager
Unity House of Cayuga County
Auburn, NY
02.2021 - 06.2021
- Provided support in an OPWDD home that included oversight and management of staff and day to day operations
- This consisted of staff scheduling, reviewing documentation to ensure standards and billing were being met, medication administration, staff meetings, and finances for the house.
- Collaborated with Program Manager to establish program curriculum and goals.
- Coordinated and monitored program performance, quality and services.
Assistant Supervisor
Hillside Family of Agencies
Auburn, NY
01.2021 - 02.2021
- Responsible for managing the designated shift for staff and youth, including crisis situations and safety of the female critical care unit
- Delegated daily tasks to team members to optimize group productivity.
- Filed paperwork and submitted reports to upper management.
Care Manager
St. Joseph's Hospital
Syracuse, NY
06.2016 - 01.2021
- Fundamental in expanding Cayuga County for SJCCN to serve more clients.
- Used motivational interviewing to educate, support and motivate change.
- Networking, learning community resources, creating successful relationships, and advocating for those in need
- Was a preceptor and assisted in training new staff that were hired.
- Developed and implemented care management plan to address needs and goals.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
Family Worker
Community Action Program
Auburn, NY
12.2014 - 06.2016
- Assisted with barriers families may have been facing in the community through assessment, advocacy and support.
- Completed the Family Development Credentials.
- Identified appropriate community resources and provided referrals for services.
- Counseled parents on proper child-rearing choices.
Shift Supervisor
The William George Agency for Children
05.2008 - 06.2014
- Provided direct support to dually diagnosed adolescent males that were placed in a residential treatment facility
- Delegated tasks to employees and monitored activities and task completion.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
Bachelor of Science - Community & Human Services
SUNY Empire State College
Saratoga Springs, NY12.2014
Master of Science - Social Worker
Capella University
Minneapolis, MNSkills
- Microsoft Office
- Performance Quality Assurance
- Program Guidelines Adherence
- Staff Hiring and Evaluations
- Issue Resolution
- Program Scheduling
- Critical Thinking
- Personnel Direction
- Decision Making
- Time Management
- Verbal and Written Communication
- Problem-Solving
- Attention to Detail
- Program Improvements
- Performance Management
- Task Delegation
Certification
- Therapeutic Crisis Intervention for Families Trainer
- Family Development Credentials
Volunteer Experience
- Food Sense Coordinator 8/2018 - 10/2021. Organized and developed the location for Food Sense in Cayuga County. This is a monthly food buying co-op that offers food to the community at discounted rates. I assisted in taking orders, placing the monthly order, organizing, and running delivery of the food for individuals in need.
- Rape Crisis Advocate - 12/2015 - 12/2016. Volunteered to provide crisis intervention services to clients, including short term counseling. Provide information to clients about medical facilities, law enforcement offices and judicial proceedings. Referrals to other public and private community services. Provide necessary and appropriate advocacy for clients. Screen for possible suicide risk.
Timeline
Director of Programs
Glove House
01.2023 - Current
Associate Director of Foster Care
Glove House
11.2021 - 01.2023
Foster Care Program Manager
Glove House
06.2021 - 10.2022
Assistant Program Manager
Unity House of Cayuga County
02.2021 - 06.2021
Assistant Supervisor
Hillside Family of Agencies
01.2021 - 02.2021
Care Manager
St. Joseph's Hospital
06.2016 - 01.2021
Family Worker
Community Action Program
12.2014 - 06.2016
Shift Supervisor
The William George Agency for Children
05.2008 - 06.2014
Bachelor of Science - Community & Human Services
SUNY Empire State College
Master of Science - Social Worker
Capella University
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