Ashley Manzanares
Orlando,FL
Summary
Well-qualified in office administration and common Human Resources operations with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Shift Lead Supervisor
Aldi Supermarket
07.2022 - Current
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Toured operating departments daily and made adjustments via department heads.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Regulated pricing, inventory count and supply during shift hours.
- Directed training and retraining of employees to boost performance and enhance business results.
Human Resources Assistant/Recruiter
Marksman Security
08.2019 - 12.2021
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Organized new employee orientation schedules for new hires.
- Posted positions through approved recruitment channels.
- Efficiently delivered personnel information to management for speedy corrective action.
- Assisted with on-boarding process of 6-10 new hires weekly
Team Member- Starbucks
Target
11.2018 - 05.2019
- Sought out ways to go above and beyond job requirements
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Served customers quickly and efficiently and created strategies to prevent delays
- Generated friendly atmosphere by encouraging employees to greet and speak to customers
- Operated espresso machines and commercial coffee brewers to create beverages
Guest Services/Front Desk
Beachcomber Resort & Villas
01.2017 - 12.2017
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Handled roughly 80-90 calls per day to address customer inquiries and concerns
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Increased customer satisfaction by resolving issues
Education
Associate of Science - Radiologic Technology
Valencia College
Orlando, FL08.2024
Skills
- Maintains high ethical and confidentiality standards
- Ability to multitask and work under pressure
- Highly organized and detail oriented
- Onboarding and Training
- Company Policies and Procedures Training
- Data Entry
- Office Administration
- Staff Training
- Customer Experience
- Creative problem-solving
Timeline
Shift Lead Supervisor
Aldi Supermarket
07.2022 - Current
Human Resources Assistant/Recruiter
Marksman Security
08.2019 - 12.2021
Team Member- Starbucks
Target
11.2018 - 05.2019
Guest Services/Front Desk
Beachcomber Resort & Villas
01.2017 - 12.2017
Associate of Science - Radiologic Technology
Valencia College