Ashley Manzanares
Raleigh,NC
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in multi tasking and record keeping.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Administration Staff/REC Trainer
Raleigh Eye Center
Raleigh , NC
2 2020 - Current
- Insurance verification and obtaining any prior authorizations required for office procedures
- Accurately entering patient data
- Answering phones and scheduling appointments for multiple different locations
- Correctly entering charges for Cataract Surgery to be billed out
- Coordinated patient scheduling, check in and out, as well as collecting payments for billing.
- Trained and mentored upwards of 10-15 new personnel hires to navigate in ImedicWare.
- Wrote training manuals for new hire employees on navigating ImedicWare.
- Monitored participant workflow and behaviors throughout training process
Patient Services Coordinator
Triangle Eye Physicians, P. A.
Raleigh , NC
07.2007 - 02.2020
- Diligently checking patients in/out
- Entering patient data with speed and accuracy
- Managing medical record release request while staying HIPAA compliant
- Ordering supplies for office
- Coordinated with medical offices ensuring prompt medical care for referred patients
- Certify end of day balance for monetary accuracy.
- Answered over 75 telephone calls per work day to handle rescheduled, missed and reassigned visit requests
Assistant Manager
Mrs. Fields Original Cookies
Raleigh, NC
06.2001 - 12.2008
- Open Store/Batch out end of day
- Account for all money
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Created employee schedules to align coverage with forecasted demands
- Improved customer satisfaction by addressing and resolving complaints promptly
Education
CCA Diploma - Medical Insurance Billing
Devry University
Online 08.2020 - 12.2022
Medical Assisting Diploma -
ECPI College of Technology
Raleigh, NC 09.2004 - 05.2006
Skills
Reliability
Accurate end of day balancing
Provides stellar patient care
Referral Coordination
Excellent Communication
New Hire Training
Reliability
Insurance Billing
Multitasking and Organization
Data Collection
Timeline
CCA Diploma - Medical Insurance Billing
Devry University
08.2020 - 12.2022
Patient Services Coordinator
Triangle Eye Physicians, P. A.
07.2007 - 02.2020
Medical Assisting Diploma -
ECPI College of Technology
09.2004 - 05.2006
Assistant Manager
Mrs. Fields Original Cookies
06.2001 - 12.2008
Administration Staff/REC Trainer
Raleigh Eye Center
2 2020 - Current