Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Ashley Marceau

White Swan,WA

Summary

Reliable employee offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willing to take on added responsibilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Ramp Agent

United Ground Express
08.2024 - 05.2025
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals: wing walking and marshaling.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Offload and load aircraft pits.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs: Ground Service Equipment checks.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services: monthly and quarterly take off lessons.
  • Worked outdoors in all temperatures and weather conditions: De-iced in the cold snowy weather in central New York all winter.

Customer Service Representative

United Ground Express
09.2023 - 08.2024
  • Greeting passengers and providing a seamless check-in and ticketing experience
  • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
  • Comfortable working with computers, mobile devices, and new technologies
  • May work in the Baggage Service Office to track the location of baggage and handle passenger questions
  • Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift

Sergeant of Corrections

Yakama Nation Corrections
07.2015 - 08.2023
  • Completed daily work report sheets and delegated tasks to employees.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.

Security Officer

Legends Casino Hotel
06.2013 - 07.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reported suspicious activities and persons to law enforcement.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

Education

High School Diploma -

White Swan High School
White Swan, WA
06.2011

Skills

  • Resilience
  • Open- mindedness
  • Self- Disciplined
  • Communication
  • Teamwork
  • Problem solving
  • Decision making
  • Dedicated

Additional Information

  • Community Policing events for Toppenish, Wapato, and White Swan.
  • Participated in National Night Out in Toppenish and White Swan.
  • Participated in cultural events at the longhouses.
  • Escorted inmates to go root digging, gather moss, gut and filet fish, also skin deer.
  • Escorted inmates to go clean the waash for the longhouse, gather and cut wood for the cooks, sweep and mop up dining areas, and set up tables for feasts.
  • First Aid/ CPR/AED
  • Field Training Officer
  • Online Relias training

Certification

Graduated from the United States Indian Police Academy in November 2018.

Timeline

Ramp Agent

United Ground Express
08.2024 - 05.2025

Customer Service Representative

United Ground Express
09.2023 - 08.2024

Sergeant of Corrections

Yakama Nation Corrections
07.2015 - 08.2023

Security Officer

Legends Casino Hotel
06.2013 - 07.2015

High School Diploma -

White Swan High School

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