Ashley Marchesi

Goal-oriented organized Leader with 12 years of experience who builds positive rapport, inspires trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. . Excellent trainer and mentor to new hires and mentors struggling workers to achieve overall team success. Identifies ways to improve business, implement new software programs, and drives client satisfaction. Constantly demonstrates clear communication, promotes team success, and productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Supervised team of 15 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved new escalation process through effectively coding through Zendesk.
• Resolved product issues through testing, working with product, and support engineer teams.
• Collaborated with On-boarding team when implementing new client programs.
• Collaborated with Support Engineer team to update internal program and process errors.
• Documented and resolved errors where support tickets routing incorrectly which led to our team meeting SLA.
• Achieved client satisfaction by working to update processes with accuracy and efficiency.

In addition, I serve as the Chair on our Virtual Events Subcommittee within Bonterra. I've helped plan, budget, host, and document 6 events, and create feedback surveys.

I also am the Co-Founder of a nonprofit organization - Substance Use Disorder Anonymous.