Ashley Mariche
Winston-Salem,NC
Summary
Accomplished financial product advisor with proven success in loan processing and customer feedback analysis. Expertise in maintaining accurate records and enhancing customer relationships to drive satisfaction and efficiency.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Senior Member Services Representative
Latino Community Credit Union
Winston-Salem, North Carolina
08.2024 - 12.2025
- Advised members on accessible financial products and services to optimize their financial decisions
- Processed loan applications and maintained detailed records.
- Analyzed customer feedback surveys in order to identify areas of improvement within the department.
- Executed account maintenance activities including address changes, name changes, transfers, disbursements, and deposits to ensure accurate member records
Shift Leader
Dunkin Donuts & Baskin Robbins
Winston-Salem, North Carolina
02.2019 - 11.2022
- Supervised inventory levels to maintain stock availability and ensure product freshness for optimal customer experience.
- Handled customer inquiries and resolved complaints, improving overall service experience and customer loyalty.
- Trained new employees on product preparation and customer service standards, ensuring consistent quality and customer satisfaction.
- Assisted with cash management and daily financial reconciliations at register stations.
Education
Diploma - Accounting And Finance
Forsyth Technical Community College
Winston-Salem, NC05-2024
Skills
- Financial product advising
- Loan processing
- Account management
- Record keeping
- Customer feedback analysis
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Member Services Representative
Latino Community Credit Union
08.2024 - 12.2025
Shift Leader
Dunkin Donuts & Baskin Robbins
02.2019 - 11.2022
Diploma - Accounting And Finance
Forsyth Technical Community College