Ashley Atkinson
Edmond,OK
Summary
Accomplished Assistant Executive Director with hands-on experience in managing daily operations, supervising staff, and ensuring compliance in healthcare settings. Strong background in HR, financial management, and organizational leadership. Actively advancing toward RC/AL Administrator licensure while leveraging proven leadership skills to improve efficiency, quality, and resident satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Healthcare Recruiter
Express Employment Professionals
08.2025 - Current
- Develop and implement effective recruiting strategies to attract qualified candidates for healthcare roles (nurses, physicians, allied health, administrative staff).
- Source candidates through job boards, social media, networking, referrals, and career fairs.
- Screen resumes, conduct interviews, and evaluate candidates against role requirements.
- Coordinate interviews with hiring managers and provide guidance throughout the selection process.
- Manage job postings, candidate pipelines, and applicant tracking systems (ATS).
- Build and maintain strong relationships with candidates, hiring managers, and external partners.
- Ensure compliance with federal, state, and organizational employment laws and policies.
- Maintain accurate recruitment metrics and prepare regular hiring reports.
- Support onboarding activities to ensure a smooth transition for new hires.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Assistant Executive Director
Jasmine Estates
03.2025 - Current
- Supported the Executive Director in managing daily operations of the facility, including HR, payroll, and financial reporting.
- Assisted with budget preparation, expense tracking, and financial performance analysis to ensure fiscal responsibility.
- Oversaw staff scheduling, training, and performance management to maintain compliance and improve service delivery.
- Ensured adherence to state and federal regulations, licensing standards, and organizational policies.
- Collaborated with department heads to improve operational efficiency and enhance resident care and satisfaction.
- Acted as a liaison between residents, families, staff, and leadership to foster strong communication and problem-solving.
- Stepped in as acting Executive Director when needed, maintaining continuity of operations and compliance.
- Partner with leadership to identify mission-critical roles and future workforce needs.
- Develop and maintain succession plans for leadership, technical, and hard-to-fill positions.
- Assess internal talent through performance reviews, leadership assessments, and career development discussions.
Business Office Manager
The Gardens at Quail Springs
01.2022 - 03.2025
- Oversaw all business office functions, including payroll, accounts payable/receivable, and financial reporting.
- Managed multimillion-dollar budgets, monitored expenses, and ensured accurate monthly and annual financial statements.
- Directed HR operations, including recruiting, onboarding, training, and employee relations to build a strong workforce.
- Ensured compliance with employment laws, licensing requirements, and organizational policies.
- Collaborated with department heads to align financial goals with staffing and operational needs.
- Provided leadership in staff development, retention, and performance management, resulting in improved efficiency and reduced turnover.
Administrative Assistant
QES LLC
08.2020 - 08.2022
- Answer phones, emails, and customer inquiries, providing professional and timely service.
- Schedule and coordinate cleaning appointments, staff assignments, and client follow-ups.
- Maintain and update client records, contracts, and billing information.
- Prepare invoices, track payments, and assist with basic bookkeeping tasks.
- Support recruitment, onboarding, and scheduling of cleaning staff.
- Order, track, and manage cleaning supplies and office inventory.
- Draft correspondence, reports, and proposals for management.
- Ensure compliance with company policies and maintain organized filing systems.
- Provide administrative support to management, including calendar management and meeting coordination.
- Handle confidential information with discretion and professionalism.
COVID-19 Contact Tracker (TEMP SERVICE)
Oklahoma State Department of Health
06.2020 - 06.2021
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Collected and recorded information in electronic medical records.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
File Clerk (TEMP AGENCY)
Trisura
Oklahoma City, OK
01.2019 - 01.2021
- Examined, categorized, and sorted incoming documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained physical and computer-based filing systems.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Restored old files and archived completed files for future reference.
- Monitored and updated filing systems to meet organization standards.
- Assisted with document scanning and imaging projects to support accurate file back-up.
Trust Administrative Assistant (TEMP SERVICE)
Trust Company Oklahoma
06.2018 - 06.2019
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
CMA
Oklahoma County Jail
Oklahoma City, OK
06.2015 - 07.2018
- Prepared and administered medications to alleviate patient symptoms.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Equipped patients with assistance required for basic care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Representative
Xerox
Yukon , OK
01.2014 - 04.2018
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified and resolved discrepancies and errors in customer accounts.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Bachelor of Science - Business Management
WGU
Oklahoma City, OK05-2026
Skills
- Leadership & Staff Development
- Budgeting & Financial Management
- Payroll & HR Administration
- Regulatory Compliance
- Strategic Planning & Operations
- HIPAA expert
- HR laws
- Personnel recruitment
Certification
RC/AL
Timeline
Healthcare Recruiter
Express Employment Professionals
08.2025 - Current
Assistant Executive Director
Jasmine Estates
03.2025 - Current
Business Office Manager
The Gardens at Quail Springs
01.2022 - 03.2025
Administrative Assistant
QES LLC
08.2020 - 08.2022
COVID-19 Contact Tracker (TEMP SERVICE)
Oklahoma State Department of Health
06.2020 - 06.2021
File Clerk (TEMP AGENCY)
Trisura
01.2019 - 01.2021
Trust Administrative Assistant (TEMP SERVICE)
Trust Company Oklahoma
06.2018 - 06.2019
CMA
Oklahoma County Jail
06.2015 - 07.2018
Customer Service Representative
Xerox
01.2014 - 04.2018
Bachelor of Science - Business Management
WGU
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