Adobe suite
Ashley Marinelli
Columbia,USA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and a collaborative mindset to ensure seamless team operations and goal achievement.
Overview
18
18
years of professional experience
Work History
Therapist
Blue Marble Therapy
01.2021 - Current
- Company Overview: Individual private practice that conducts conflict resolution counseling for 100+ couples and individuals
- Individual private practice that conducts conflict resolution counseling for 100+ couples and individuals, developing skills in active listening, mediation, and problem resolution that advance a supportive work environment
- Oversee compliance, financial, and process management for federally funded grant program in partnership with Catholic Charities, performing term reviews to identify financial adjustments and ensure full regulatory adherence
- Direct outreach efforts, including community wellness presentations and relationship-building initiatives with local nonprofits, to maximize program impact and maintain meticulous record-keeping for grant compliance
- Deliver counseling to Medicaid and Medicare recipients in multiple Howard County schools, ensuring continuity and confidentiality of care while coordinating with school staff to support student mental health and compliance
- Individual private practice that conducts conflict resolution counseling for 100+ couples and individuals
- Drove 100% job placement rate and 90% completion rate within Vehicles for Change’s Full Circle program to help participants secure living-wage jobs and reduce recidivism; led orientation and counseling to provide career and life skills guidance to individuals overcoming employment barriers, including those recently incarcerated
- Achieved 20% reduction in divorce rates among clients through targeted counseling sessions focused on lasting relational improvement, guiding couples in communication and conflict resolution
- Performed EMDR therapy for PCN Transformative Care Networks, serving as sole certified EMDR therapist among 17 practitioners to meet demand for trauma-focused care
- Completed advanced training, enhancing trauma response capabilities and supporting leadership in specialized mental health services
Case Manager and Compliance Specialist
DPSCS
07.2014 - 06.2021
- Advanced from Intake Reviewer conducting fingerprinting and background checks to leading compliance and training initiatives statewide, supporting regulatory adherence across agencies
- Maintained 11K+ employee and client records across 158 state agencies, ensuring regulatory compliance and adeptly handling both physical and digital files
- Improved staff retention by conducting background checks and intake/exit interviews to document findings and provide insights for employee relations strategies
- Supported statewide correctional oversight for Maryland, reviewing and validating HR decisions on police officer/correctional officer applications by meticulously examining 30-page background files to ensure compliance with core standards
- Served as liaison between state facilities and compliance agencies, effectively addressing and resolving complex regulatory issues while building and maintaining strong relationships across multiple locations
- Facilitated compliance training for correctional trainers, including 'train-the-trainer' sessions on documentation standards, audit procedures, and regulatory compliance across all levels
- Drove Prison Rape Elimination Act (PREA) compliance, collaborating with federal officials, wardens, directors, and legislators to address safety concerns and uphold confidentiality standards for improved compliance outcomes
- Coordinated statewide with supervisors to ensure conformity with COMAR, OEO, OSHA, PREA, and training standards, supporting uniform regulatory adherence
- Successfully maintained 100% compliance rate for agency, overseeing documentation, audits, client files, and corrective actions
- Independently managed 16-bed crisis unit during COVID-19, demonstrating crisis management skills and flexibility in high-stress environments
- Drove 15% increase in employability by organizing and delivering education and skill-building programs to 500 individuals that enhanced job readiness and relevant skill sets
- Enhanced staff performance by 70% by designing targeted training programs based on compliance audit findings
- Led onboarding and training sessions that strengthened compliance and ensured consistent operational standards
- Achieved 100% pass rate for employees on compliance certification exam by executing targeted compliance training sessions that ensured thorough understanding of and adherence to regulatory standards
Administrative Assistant
1st Rehab Resources
06.2006 - 04.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Created engaging visual content using graphic design software such as Adobe Creative Suite, enhancing brand image across all digital channels.
Education
Master of Science - Mental Health Counseling
McDaniel College
Westminister, MD05-2020
Bachelor of Arts - Media And Communications
University of Maryland, Baltimore County
Baltimore, MD08-2012
Bachelor of Arts - Graphic Design
Frederick Community College
Frederick, MD12-2008
Skills
- Customer service
- Data entry
- Computer skills
- Microsoft Excel
- Professional communication
- Customer relations
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Time management
- Microsoft Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
· Successfully maintained a 100% compliance rate for the agency, overseeing documentation, audits, client files, and corrective actions.
· Drove 15% increase in employability by organizing and delivering education and skill-building programs to 500 individuals that enhanced job readiness and relevant skill sets.
· Enhanced staff performance by 70% by designing targeted training programs based on compliance audit findings. Led onboarding and training sessions that strengthened compliance and ensured consistent operational standards.
· Achieved 100% pass rate for employees on compliance certification exam by executing targeted compliance training sessions that ensured thorough understanding of and adherence to regulatory standards.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
MS office suite
Canva
Blackboard
Peoplesoft
MySQL
Final Cut Pro
Corel
Interests
Art
Science
Politics
Culture
History
Film
Research
Communications
Knowledge
Learning
Continuous Growth
Timeline
Therapist
Blue Marble Therapy
01.2021 - Current
Case Manager and Compliance Specialist
DPSCS
07.2014 - 06.2021
Administrative Assistant
1st Rehab Resources
06.2006 - 04.2013
Master of Science - Mental Health Counseling
McDaniel College
Bachelor of Arts - Media And Communications
University of Maryland, Baltimore County
Bachelor of Arts - Graphic Design
Frederick Community College