Ashley Marion
Sacramento,CA
Summary
Proven track record of enhancing customer satisfaction at Chevron through exceptional service and empathy, alongside efficient multitasking. Skilled in quick decision-making and safety awareness, demonstrated across diverse roles including DoorDash and Gibson’s Care Home. Achieved significant improvements in efficiency and reliability, showcasing a commitment to excellence and client loyalty.
Overview
9
9
years of professional experience
Work History
Dasher
DoorDash
03.2022 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
CSR
Chevron
Sacramento, CA
01.2018 - 08.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Home Care Provider
Gibson’s Care Home
Sacramento, CA
10.2015 - 02.2017
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Education
GED - High School
American Legion
Sacramento, CA06.2003
Skills
- Quick Decision Making
- Patience and Tolerance
- Reliability and punctuality
- Safety awareness
- Efficient multitasking
- Food safety understanding
- Customer Service
Timeline
Dasher
DoorDash
03.2022 - Current
CSR
Chevron
01.2018 - 08.2023
Home Care Provider
Gibson’s Care Home
10.2015 - 02.2017
GED - High School
American Legion