Ashley Marks

• Delivering fun and motivating group fitness classes designed to improve overall health and fitness levels.
• Created comprehensive fitness programs tailored to needs and goals of each individual, including private clients
• Developed strong relationships with clients, resulting in high retention rates and referrals.
• Promoted safe and inclusive environment for club clients and members.
• Worked in team-based environment to provide clients with optimal fitness services.
• Implemented new and creative exercise routines to keep participants motivated.
• Conducted workshops on special topics such as prenatal Pilates or rehabilitation exercises to expand client knowledge base.
• Received consistently positive feedback from both clients and colleagues alike regarding instructional skills.
• Increased studio membership by conducting engaging group classes for various skill levels.
• Participated in continuing education courses to stay current on industry trends and best practices for instruction techniques.
• Improved clients'' posture and balance through tailored exercises targeting specific muscle groups.

Adapted classes to meet needs of participants with varying fitness levels.

• Educated clients on principles of Pilates, fostering deeper understanding of Pilates practice.
• Set up and broke down equipment before and after classes.
• Mentored new instructors to ensure quality teaching methods throughout our team.
• Collaborated with fellow instructors to develop new class offerings, attracting diverse clientele.
• Worked well in team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Managed team schedule with eye for coverage needs and individual strengths.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Assisted in recruiting, hiring and training of team members.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Reported issues to higher management with great detail.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Interacted well with customers to build connections and nurture relationships.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Handled cash accurately and prepared deposits.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Developed and maintained courteous and effective working relationships.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Skilled at working independently and collaboratively in a team environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Provided professional services and support in a dynamic work environment.