Shania Tuma
Phoenix,AZ
Summary
Driven and detail-oriented professional with extensive experience in billing, store management, and office administration. Skilled in overseeing daily operations, managing budgets, and ensuring accurate financial record-keeping. Proven ability to lead teams, optimize workflows, and provide exceptional customer service while maintaining efficient administrative processes. Strong communicator with a solid track record of enhancing productivity, reducing costs, and fostering a positive work environment. Adept at multitasking in fast-paced environments, ensuring smooth operations and timely completion of all tasks.
Overview
13
13
years of professional experience
Work History
Office Administrator
Bashas
09.2023 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- System A5400
- Receive Items from stores and set up pallets to be stocked.
- Compare gate pass to bills and verify was has arrived.
- Recoup items for stores and return lost items.
Store Manager
HOLLYWOOD FEED
06.2018 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Store Setup
- Marketing
- Weekly receiving trucks
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Billing Clerk
Country style healthcare
08.2012 - 05.2018
- PCA knowledge
- PCA coordinator over multiple counties
- Executed billing tasks and recorded information in company databases.
- Carefax knowledge
- Verified accuracy of billing data and corrected discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Created and discharged client charts
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Education
High school or equivalent -
Jay High School
Jay, OK05.2016
Skills
- Microsoft Office
- Customer Service
- Store Management
- Loss Prevention
- Supervising
- Cash Handling
- Merchandising
- Upselling
- Pricing
- Security
- Assistant Manager
- Inventory Control
- Retail Management
- Sales
- Google Docs
- Negotiation
- Leadership
- Time management
- Office administration
- Database entry
- Office management
- Leadership and supervision
Personal Information
- Willing to relocate within Arizona
- Authorized To Work: US for any employer
Timeline
Office Administrator
Bashas
09.2023 - Current
Store Manager
HOLLYWOOD FEED
06.2018 - 07.2023
Billing Clerk
Country style healthcare
08.2012 - 05.2018
High school or equivalent -
Jay High School
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