Ashley Marquez
San Bernardino
Summary
Adept at enhancing operational efficiency and accuracy, my tenure at CEVA Logistics Inc. showcased my ability to manage sensitive data and streamline office processes. Leveraging Microsoft Office and advanced file organization skills, I improved record-keeping precision and fostered a supportive, efficient customer service environment. My proactive approach and ability to prioritize tasks effectively have consistently delivered quality results, underscoring my commitment to excellence. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
6
6
years of professional experience
Work History
Data Entry/Clerical Assistant
CEVA Logistics Inc.
01.2021 - 07.2023
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
COVID-19 Tester/Patient Appointment Coordinator
Inspire Diagnostics
08.2020 - 09.2021
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Implemented quality control measures to maintain high standards in sample collection and storage throughout the entire process of COVID-19 testing.
Hostess/Customer Service Cashier
Zendejas Mexican Restaurant
05.2017 - 01.2018
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Bloomington High School
Bloomington, CA03.2018
Skills
- File Organization
- Scheduling and calendar management
- Microsoft Office
- Data Entry
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Data Entry/Clerical Assistant
CEVA Logistics Inc.
01.2021 - 07.2023
COVID-19 Tester/Patient Appointment Coordinator
Inspire Diagnostics
08.2020 - 09.2021
Hostess/Customer Service Cashier
Zendejas Mexican Restaurant
05.2017 - 01.2018
High School Diploma -
Bloomington High School
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