ASHLEY MARQUEZ
Bay City,MI
Summary
Dynamic Sales Manager with a proven track record in boosting productivity and achieving sales targets. Expertise in strategic planning, customer relationship management, and market analysis. Skilled in negotiation and leadership, consistently driving team success and surpassing sales objectives.
Overview
12
12
years of professional experience
Work History
Customer Experience Manager
Victoria’s Secret
02.2024 - Current
- Developed training programs for staff to improve customer interaction skills.
- Implemented strategies to address customer concerns effectively and efficiently.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
General Manager
Ulta Beauty
10.2022 - 02.2024
- Developed transparent communication framework, enhancing team morale and aligning with enterprise strategies.
- Recruited over 20 diverse professionals, achieving 15% reduction in turnover while promoting growth.
- Collaborated with regional leaders to implement initiatives that increased operational growth by 12%.
- Mentored direct reports, resulting in 10% improvement in performance metrics and operational execution.
- Enhanced onboarding processes for new team members, integrating technical walkthroughs and support.
Services Manager
Ulta Beauty
10.2021 - 10.2022
- Implemented accountability measures that improved store performance by 18% across key retail and service metrics.
- Cultivated a high-performing team through strategic coaching, increasing guest loyalty scores by 20%.
- Orchestrated in-store events that boosted guest satisfaction and drove a 15% increase in sales.
- Coordinated product walkthroughs during high-impact events to enhance customer engagement and support technical adoption.
Retail Operations Manager
Ulta Beauty
08.2021 - 10.2021
- Managed product resets and pricing updates, optimizing inventory turnaround by 10%.
- Forecasted payroll needs leading to a 12% increase in operational productivity.
- Forged vendor partnerships that improved shipment accuracy and reduced delays by 15%.
- Streamlined operational documentation processes to boost efficiency and ensure reliable account health monitoring.
Merchandise and Service Coordinator
Ulta Beauty
03.2021 - 08.2021
- Managed store tasks and supported operations, ensuring a 10% reduction in workload bottlenecks.
Pink Brand Manager
Victoria’s Secret
02.2019 - 08.2020
- Led training sessions for staff on brand values and customer service excellence.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained and mentored new sales representatives on procedures and best practices.
Brand Operations Supervisor
Victoria’s Secret
10.2016 - 02.2019
- Managed brand operations to align with company standards and customer expectations.
- Collaborated with cross-functional teams to ensure consistent brand messaging.
- Oversaw inventory management processes to support product availability and display.
Sales Support Associate
Victoria’s Secret
11.2013 - 10.2016
- Managed customer inquiries and provided timely support for sales processes.
- Supported visual merchandising efforts to maintain store aesthetics.
Education
Associate of Arts - Business
Delta College
University Center, MI01-2026
High School Diploma -
Bay City Wester High School
Auburn, MI01.2013
Skills
- Customer success and onboarding
- SaaS and data analytics
- Product walkthroughs
- Implementation management
- Account management and documentation
- Team development and building
- Process optimization
- Vendor management
- Customer service excellence
- Employee training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Experience Manager
Victoria’s Secret
02.2024 - Current
General Manager
Ulta Beauty
10.2022 - 02.2024
Services Manager
Ulta Beauty
10.2021 - 10.2022
Retail Operations Manager
Ulta Beauty
08.2021 - 10.2021
Merchandise and Service Coordinator
Ulta Beauty
03.2021 - 08.2021
Pink Brand Manager
Victoria’s Secret
02.2019 - 08.2020
Brand Operations Supervisor
Victoria’s Secret
10.2016 - 02.2019
Sales Support Associate
Victoria’s Secret
11.2013 - 10.2016
Associate of Arts - Business
Delta College
High School Diploma -
Bay City Wester High School
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