Ashley Marshall
Associate Director Of Retail
Chicago,IL
Summary
SUMMARY:
Highly organized and self-motivated experienced manager in retail. Operation management, team development and process improvement. Skilled in implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
While insuring quality and service to exceeded customer, client and guest expectations. Offering 9 years of experience in multiple compass business operations and team management.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Associate Director- Retail
Compass Group USA- Touchpoint
06.2023 - Current
- Accountable for multi-unit retail unit management, monitoring, maximizing revenue and profit to grow business while maintaining client and customer satisfaction.
- Providing overall direction, strategy formulation and execution to grow the current P&L. Including promoting continuous improvement by encouraging staff to share innovative ideas and providing resources.
- Actively participating in industry conferences calls discussing and review quarterly regulatory changes, monthly innovations, and customers engagement.
- Implemented data based decision-making strategies, overseeing our annual budget and planning processes to ensure financial goals has been achieved. Identifying inefficiencies and implementing cost-saving measures in various departments.
- Assisted senior leadership daily in managing all aspects of operations including retail, patient service, and catering, while evaluating potential impacts on business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Vending Operation; collecting sales data while monitoring trends and inventory flow. Boost sales revenue with timely restocking of popular items in vending machines; to enhanced customer satisfaction.
- Retail implementation operating procedures to keep store clean, adequately stocked, and well-organized.
Assistant Director of Dining Services
Chartwells Higher Ed
07.2018 - 06.2023
- 5 plus years of Retail Operational Management experience.
- Oversaw day-to-day production activities in accordance with business objectives.
- Created employee schedules to align coverage with forecasted demands,taking into account customer traffic and employee strengths.
- Experience in restaurants, hotels, education and/or related food service operations.
- Worked closely with Directors to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Led daily staff meetings on industry practices, business operations updates and implementing policies.
- Hired, trained and managed a team of 30-40 associates and 5 Supervisors.
- Maximized quality assurance with kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring inventory, purchasing food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored P&L , budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
MIT ( Manager in Training)
Chartwells Dining Services
01.2018 - 01.2018
- Oversaw activities of 12-person team, disciplining and motivating employees to maximize performance.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Scheduled employees for business needs, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Maintained cleanliness and organization of food safety within the workspace, working closely with employees to systemize tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail, resulting in .
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Food Service Worker
Chartwells Dining Service, SERVER/CATERER
09.2015 - 01.2018
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
Bachelor of Science - Hotel, Restaurant, and Tourism Management
State University of New York (SUNY)
Cobleskill, NY 08.2013 - 2017.05
Bachelor of Science - Hotel, Restaurant, and Tourism Management
State University of New York (SUNY)
Plattsburgh, NY 08.2015 - 2017.05
Skills
Multitasking abilities
Analytical Thinking
Client and Customer service
Operations management
Strategic Planning
Budget Management
Negotiation
Certification
Certified Starbucks Manager
Timeline
Associate Director- Retail
Compass Group USA- Touchpoint
06.2023 - Current
Assistant Director of Dining Services
Chartwells Higher Ed
07.2018 - 06.2023
MIT ( Manager in Training)
Chartwells Dining Services
01.2018 - 01.2018
Food Service Worker
Chartwells Dining Service, SERVER/CATERER
09.2015 - 01.2018
Bachelor of Science - Hotel, Restaurant, and Tourism Management
State University of New York (SUNY)
08.2015 - 2017.05
Bachelor of Science - Hotel, Restaurant, and Tourism Management
State University of New York (SUNY)
08.2013 - 2017.05
Certified Starbucks Manager
Certified Einstein's Bagel Train the Trainee
ServSafe Certified
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