Ashley Autumn Marter
Lakewood,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Bartender/Cocktailer
RAM Restaurant & Brewery
03.2021 - 01.2024
- Increased number of regular customers by building rapport with new customers and providing the highest quality of service
- Took food orders from guests at the bar and recommended beverage pairings to accompany their dishes, boosting spending by an average of $10 per ticket
- Memorized over 150 cocktail recipes and drink variations, with demonstrated mastery of each
- Exceeded sales targets leveraging a vast knowledge of drink options coupled with a personable approach
- Performed daily opening and/or closing duties, printing sales reports and taking inventory
- Demonstrated leadership skills by training new staff.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Managing Bartender/Floor Manager
Rhinehart's Oyster Bar
10.2016 - 02.2021
- Achieved 30% increase in restaurant's sales by upselling menu items to customers maximizing profits
- Navigated fast-paced serving environment, successfully managing eight plus tables simultaneously to deliver an outstanding guest experience
- Studied and memorized over 150 bar/menu items in order to give quality recommendations to guests
- Ensured quality of food and drinks being served was aligned with restaurant's expectations
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Developed new signature cocktails to support bar marketing brand and increase profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Demonstrated leadership skills by training new staff members
- Learned and operated new point-of-sales software within a week
- Served food and alcoholic beverages including wine, craft beer, and custom cocktails to 100-200 patrons per night.
Assistant Manager
Palm Beach Tan
05.2015 - 12.2016
- Daily administrative paperwork and goal tracking
- Competitively performed daily sales by pitching memberships, products, and promotions
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Meeting sales goals measured daily/weekly/monthly.
- Managed approximately 70 incoming calls, emails, and faxes a day from customers or corporate
Education
Associate of Arts - Cosmetology
Georgia Institute of Cosmetology
Augusta, GA12.2019
High School Diploma -
Barnwell High School
Barnwell, SC06.2015
Skills
- Staff Training / Optimization
- Suggestive Selling
- Payment Processing
- Basic Accounting
- Sales Expertise
- New Hire Training
- Salesmanship
- Customer Service
Timeline
Bartender/Cocktailer
RAM Restaurant & Brewery
03.2021 - 01.2024
Managing Bartender/Floor Manager
Rhinehart's Oyster Bar
10.2016 - 02.2021
Assistant Manager
Palm Beach Tan
05.2015 - 12.2016
Associate of Arts - Cosmetology
Georgia Institute of Cosmetology
High School Diploma -
Barnwell High School
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