ASHLEY MARTIN
Oxon Hill,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Legal Assistance position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ERAP Adjudicator
Department of Administration General
09.2022 - Current
- Essential Duties and Responsibilities include but are not limited to:
- Initiate and process applications through automated systems; determine level of benefits to which client is entitled by making complex computations and/or computer entries and then analyzing results; enters and retrieves numerical and narrative data and issues benefits from automated computer system
- Interacting with clients to provide information about program eligibility requirements, program rules and regulations, and application procedures; assist clients in completing applications for program eligibility; identify needs and make appropriate referrals for health, social, and/or employment services
- Monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes
- Attend and participate in staff meetings, trainings, presentations and orientations
- Responds to questions and complaints of clients in person, by telephone, mail and/or email communication
- Knowledge of:
- Federal and State laws, statutes, rules, regulations, policies and procedures governing eligibility for diverse public assistance programs and related case administrative techniques
- Principles and practices of effective customer service
- Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information and/or prepare documentation
- Written and verbal communication
- Time management
- Organization
- Problem solving
- Use fact finding techniques and perform in-depth and interactive interviewing
- Analyze and interpret written, numerical and verbal data from various sources
- Enter and maintain data accurately and timely into computerized system
- Prepare clear, concise and accurate records and reports
- Explain complex rules and programs so can be understood by people of diverse socio-economic, cultural and educational backgrounds
- Review variety of tax documents to obtain needed household filing information
- Detect and evaluate potential fraudulent situations
- Articulated opinions and binding decisions through public presentations and written documentation
- Evaluated, and documents to determine compliance with standards and make effective approval or denial judgments
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
Legal Assistant
Department Of Economic Security
01.2021 - 09.2022
- Performs extensive research in multiple databases to respond to inquiries regarding status of appeals
- Responds to status of appeals calls from internal and external customers and processes requests for hearing postponements and subpoenas
- Elevates higher level case inquiries and other requests to
- Docket officers, Supervisors, Administrative Law
- Judges or other management as instructed
- Performs other secretarial duties as required/assigned, miscellaneous data entry into case tracking system and assisting with other administrative support functions at office of Appeals and Appeals
- Board
- Receives and reviews all documents from sources other than OnBase
- Fax servers, US and inter-department mail, hand deliveries, etc
- Notify Administrative Law Judges by email, phone or in-person of calls or documents which require immediate attention
- Enters accurate and timely notes in case tracking system
- Maintains front reception area equipment and supplies and is responsible for opening and closing front office
- Routes electronic files appropriately to work queues
- Maintains confidentiality and communicates verbally and in writing with appropriate personnel cases and hearing status
- Performs data entry into case tracking system after each call or in-person inquiry in accordance with instructions
- Scans documents, including
- Court of Appeals documents, accurately and timely, following instructions for case and document management
- Virtually prints documents into corresponding electronic files, including companion cases when appropriate
- Reviews legal and other documents to identify issues, jurisdiction, status of case, companion
- Unemployment
- Insurance appeals cases, party representatives, requests for hearing records, etc
- Receives and processes requests for hearing recordings on CDs; burns CDs, makes copies of records
- Accurately and timely provides copies of records and CDs to customers and makes notes in tracking system
- Organized files for court proceedings
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
- Transcribed legal documents and phone conversations.
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Organized documents to manage paper and electronic filing systems of clients
- Scheduled appointments, court appearances, and depositions for busy law firm
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence
Administrative Assistant
Arizona State University
05.2019 - 01.2020
- Monitor and Updating missing information work order queues in TMA, Sending business manager spreadsheet to monitor entries
- Draft and proof all emails sent to ASU departments to obtain billing information
- Responsible for getting work orders for monthly PMS for SLA accounts and doing SRS to materials
- Management
- Responsible for scanning, deducting tax information when relevant, and saving all incoming invoices to shared folder Point of contact for all fuel receipts, including reconciling each months statements and maintaining spreadsheet to track Expend
- Responsible for compiling and sending all Utility Charges back invoices to current department on monthly basis, Communicating with Central Plant Supervisor on any regards
- Responsible for reviewing Uniforms invoice, Working with Vendors on corrections
- Creating receiver Workday submitting backup copies to AP via email
- Making Payments to vendors and APS, City of phoenix, and Southwest Gas
- Sorting open and Prioritize mail into three categories Urgent, Routine and junk mail
- Ordering Office supplies
- Responsible for Special Project as assigned
- Working in Professional manner and completing assignments on time
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management.
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Assisted coworkers and staff members with special tasks on daily basis
Ambassador
IA, Macy's
10.2017 - 04.2019
- Provide exceptional customer experience by ensuring customer is always priority
- Serve as liaison between designated vendors and VPS
- District Merchant, Stylist and their shop Manager
- Leverage vendor relationships and product knowledge tools to conduct informal seminars with fellow associates to increase product and brands awareness across entire store
- Build brand specific clientele to support local marketing
- Actively plan, organize, and lead customer facing vendor sponsored fit events with partnership of vendors community ensuring sales and participation goals are met
- Place new receipts on sales floor and insure floor replenishment by size
- Demonstrate Professional, Can do attitude
- Regular, dependable attendance & punctuality
- Knowing math and cash handling
- Multitasking floor, bank and serving customer
- Greeted customers and clients to create welcoming atmosphere
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude
- Spearheaded successful fundraising campaign, raising more than $10,000.00 in donations
Insurance Agent
AAA INSURANCE AGENCY
03.2015 - 10.2015
- Analyzed insurance program and suggested additions or changes
- Calculated premiums and established payment method
- Called on policyholders to deliver and explain policy
- Customized insurance programs to suit individual customers
- Developed clientele by networking
- Interviewed prospective clients to obtain data about their financial resources and needs
- Performed administrative tasks
- Sold various types of insurance policies to businesses and individuals
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations
- Identified potential risks in client businesses and recommended appropriate insurance coverage
Education
BBA - Business Management
Brookline College - Phoenix
Phoenix, AZ03.2011
M.D. - Paralegal / Legal Assistance
Arizona State University
Tempe, AZ08.2024
Skills
- Client Applications Completion
- Expense Reports
- Criminal Justice Research
- Microsoft Suite Programs
- Document management
- Databases
- Human resources
Accomplishments
I am writing on behalf of Ashley Martin. She was a Legal Assistant under my direct supervision for two years. Before I tell you about her bountiful achievements let me inform you first that this information comes to you on behalf of an individual with 15 years of management experience. I have seen many people come and go through the different state teams I have supervised or managed within the Office of Appeals, but few as rare as Ashley.
Ms. Martin is an incredible talent, with an impeccable work ethic, very rarely seen in people of her generation. Her professional dedication to being in the office every day, early, willing to work late hours to achieve our goals, as well as very professional conduct and respectful demeanor.
When Ashley joined our office, we were looking at an insurmountable back log of over 3000 decisions and 30,000 appeals along with over 3000 calls per day. Our work queues were two weeks behind. Also, with this challenge that we had an entirely new team with individuals that did not know the process.
Ashley was a docket officer. This means she handled elevated calls and legal matters that entry level staff could not handle, These often-involved constituent complaints from the Office of the Director, or Senator's Offices She completed monumental amounts of work that require intricate processing and accuracy in various databases. These colossal gains allowed her team to stay ahead of the curve through an enormously taxing and exigent workload and time period.
In my years I have rarely seen this capacity to learn instantly, dedication to detail, the ability to rise under such heavily stressful times. It is a trait I have seen in only some of those I have seen rise through the ranks in the state. Her MAP review was a 2.0 only because my docket officers are expected to excel this greatly just to meet expectations but I am sure that she will excel in any other team or office.
It is with extremely great sadness and only because of severe budget cuts in the state budget that we cannot hang on to her. But I urge you to consider her application as one of extreme value to you and your organization.
Certification
Awards, Ecards showing hard work and dedication to help the Clients above. Letters from Boss's
Timeline
ERAP Adjudicator
Department of Administration General
09.2022 - Current
Legal Assistant
Department Of Economic Security
01.2021 - 09.2022
Administrative Assistant
Arizona State University
05.2019 - 01.2020
Ambassador
IA, Macy's
10.2017 - 04.2019
Insurance Agent
AAA INSURANCE AGENCY
03.2015 - 10.2015
BBA - Business Management
Brookline College - Phoenix
M.D. - Paralegal / Legal Assistance
Arizona State University