Ashley Martin

• Managed team productivity and workflow to exceed quality standards.
• Assigned housekeeping staff to specific shifts based on abilities and daily requirements.
• Managed staff of 11 housekeepers.
• Evaluated employee performance and developed improvement plans.
• Communicated repair needs to maintenance staff.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Completed schedules, shift reports, and other business documentation.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Managed laundry sorting, washing, drying, and ironing.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Trained and mentored new staff on cleaning and safety protocols.
• Supervised team of housekeeping workers to meet highest quality of cleanliness and safety standards.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.

.

• Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
• Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Provided exceptional service and assistance to guests upon check-in.
• Increased customer service ratings through personable service.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Prepared monthly resort audits for review.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Developed and implemented marketing strategies to promote hotel services.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Packaged and priced each product according to company pricing procedures.
• Managed material inventory and ordered new materials when needed.
• Verified accuracy of orders while meeting strict deadlines on producing completed products.
• Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
• Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
• Decorated pastries and cakes using colorful icings and piping techniques.
• Precisely arranged display cases throughout workday to highlight finished products.
• Coordinated services under supervision of lead baker.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Processed customer orders and payment transactions.