Ashley Martin
Kalispell,MT
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
11
11
years of professional experience
Work History
Specialty Assistant Store Manager
Home Depot
07.2020 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained courteous and effective working relationships.
Specialty Assistant Store Manager
Home Depot
03.2019 - 07.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
Department Supervisor With Keys
Home Depot
04.2015 - 02.2019
- Ran Hardware, Service Desk, Appliances/Kitchen and Bath, and Specialty.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Coordinated special events within the department to engage customers and drive sales revenue higher than expected levels.
- Managed store personnel by delegating tasks and supervising daily operations.
- Championed continuous improvement efforts within the department by encouraging innovation from all staff members and implementing best practices.
Associate Support Department Supervisor
Home Depot
09.2013 - 04.2015
- Evaluated employee records and productivity and submitted evaluation reports.
- Monitored front areas so that questions could be promptly addressed.
- Acted as a Subject Matter Expert for associate support issues, providing guidance and expertise to colleagues across various departments when needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed strong relationships with cross-functional teams, fostering collaboration and communication across departments.
- Managed staff scheduling to optimize coverage during peak hours while adhering to budget limitations.
- Reduced employee turnover rates by implementing career development opportunities and mentorship programs within the department.
- Maintained high levels of associate engagement through consistent feedback, recognition, and motivation strategies.
Specialist
Home Depot
10.2012 - 09.2013
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Education
Associates in General Studies - General Studies
Glendale Community College
Glendale, CA06.2008
Skills
- Customer Service
- Task Delegation
- Performance Tracking and Evaluation
- Sales Growth
- Negotiation and Conflict Resolution
- Strategic Planning
- Lead Generation
- Team Development
- Relationship building and management
- Customer Service Management
- Mentoring and Coaching
- Team Management
- Problem-Solving
- Training and Development
Timeline
Specialty Assistant Store Manager
Home Depot
07.2020 - Current
Specialty Assistant Store Manager
Home Depot
03.2019 - 07.2020
Department Supervisor With Keys
Home Depot
04.2015 - 02.2019
Associate Support Department Supervisor
Home Depot
09.2013 - 04.2015
Specialist
Home Depot
10.2012 - 09.2013
Associates in General Studies - General Studies
Glendale Community College