Ashley Martin
Lebanon,MO
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
08.2021 - Current
- Set up and modified patient profiles in system to include current information such as medications and insurance details.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Shift Lead
Walgreens
10.2016 - 08.2020
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Designated Hitter
Walgreens
01.2016 - 10.2016
- Enhanced customer experience by providing prompt and efficient service as a Designated Hitter.
- Participated in ongoing training sessions provided by the company to maintain a high level of expertise and knowledge within the role.
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Processed returns and exchanges with professionalism and attention to detail, ensuring customer satisfaction.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
- Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
Housekeeper
Motel 6 Hotel
08.2015 - 12.2015
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Disposed of trash and recyclables each day to avoid waste buildup.
Office Administrative Assistant
Central USA Wireless
11.2014 - 02.2015
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Assisted development and implementation of new administrative procedures.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Sandwich Artist
Subway
03.2014 - 11.2014
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Operated manual and electric appliances to peel, slice, and trim food.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Shift Leader/Marketing Lead
B&B Theatres Ritz 8
11.2010 - 07.2012
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
Education
Dipolma - Medical Assisting
Everest College
Springfield, MO07.2013
GED -
Lebanon High School
Lebanon, MO03.2011
Diploma - Medical Transciption
Penn Foster
Scranton, PA 09.2018 - 03.2019
Skills
- Medication Dispensing
- Cash Register Operations
- Customer Service
- Medicare and Medicaid process
- Pharmacy Software Proficiency
- Medication Documentation
- Medical Insurance Claims Processing
- Immunization Administration
- Insurance Verification
- Patient confidentiality
- Problem-solving skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
Walgreens
08.2021 - Current
Diploma - Medical Transciption
Penn Foster
09.2018 - 03.2019
Shift Lead
Walgreens
10.2016 - 08.2020
Designated Hitter
Walgreens
01.2016 - 10.2016
Housekeeper
Motel 6 Hotel
08.2015 - 12.2015
Office Administrative Assistant
Central USA Wireless
11.2014 - 02.2015
Sandwich Artist
Subway
03.2014 - 11.2014
Shift Leader/Marketing Lead
B&B Theatres Ritz 8
11.2010 - 07.2012
Dipolma - Medical Assisting
Everest College
GED -
Lebanon High School