Ashley Martin
Mustang,OK
Summary
Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Citrix, EPIC, Passport, US Bank, Accureg, Excel, MD Save, Windows, Typing, 10 key skills, and Outlook. I am looking to expand my knowledge through job opportunities and become an excellent addition to a great team.
Overview
6
6
years of professional experience
Work History
Patient Financial Representative
St Anthony Hospital, SSM Health
12.2023 - Current
- Checked in with patients and families to gather required information.
- Used Cerner, Soarian Financials, Firstnet and EDM software.
- Collect co-payments
- Obtain signatures for consent forms.
- Scan documents to medical records.
- Verify insurance including Medicare and Medicaid.
- Answered phone calls to assist with customer questions and concerns.
- Kept surrounding areas clean.
- Collect patients' charts from nurses stations.
- Added current information to system accounts, including demographic information and payment methods.
- Scheduled patient appointment and procedures.
- Checked daily doctor schedules and verified insurance.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Patient Access Representative
Optum
02.2021 - 12.2023
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated patients on importance of preventive health care and insurance coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Resolved patient billing issues in line with established guidelines.
- Providing excellent customer service by promptly answering patient inquiries.
- Organized patient records and database to facilitate information storage and retrieval.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Learned and adapted quickly to new technology and software applications.
Patient Access Representative
St Anthony Hospital
10.2018 - 02.2021
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA Privacy and Security Regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
- Scheduled patient appointment and procedures with Citrix.
- Documented and managed patient information using Citrix.
Education
High School Diploma -
Mustang High School
Mustang, OK05.2015
Skills
- Interpersonal leadership
- Fast learner
- Computer proficient
- Ability to multitask
- Efficient
- Pay meticulous attention to detail
- Insurance company knowledgeable
- Regulatory compliance
- Payment processing
- Appointment scheduling
- Appointment confirmation
- Sterilization procedures
- Patient interviewing skills
- Organizational skills
- Reliable and trustworthy
- Active listening
- Teambuilding
- Friendly, positive attitude
- Leadership
- Work ethic
- Data entry experience
- Professional telephone demeanor
- Schedule coordination
- Registration management
- Basic math
- PPE use
- Coordination
- Credit card payment processing
- Courteous demeanor
- High-energy attitude
Timeline
Patient Financial Representative
St Anthony Hospital, SSM Health
12.2023 - Current
Patient Access Representative
Optum
02.2021 - 12.2023
Patient Access Representative
St Anthony Hospital
10.2018 - 02.2021
High School Diploma -
Mustang High School