Ashley Martin
Pocono Lake,PA
Summary
Versatile and compassionate professional with a proven track record in animal and elderly care, honed at Visiting Angels Home Care and Flannerys Animal Hospital. Excelled in customer service and staff training, significantly improving client satisfaction and team efficiency. Skilled in housekeeping and personal shopping, demonstrating exceptional organization and a positive attitude.
Overview
16
16
years of professional experience
Work History
Kennel Assistant
Flannerys Animal Hospital
New Windsor, NY
06.2005 - 06.2007
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Improved animal welfare with regular exercise routines and socialization activities.
Construction Flagger
Central Hudson Gas & Electric Corp.
Newburgh, NY
04.2008 - 05.2010
- Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
- Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Increased worker confidence by consistently providing clear hand signals and verbal instructions for navigation assistance.
- Supported crew efficiency by swiftly acting as a liaison between construction teams, drivers, and pedestrians during ongoing projects.
Shift Manager
Dunkin' Donuts
Newburgh, NY
06.2010 - 08.2012
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Built relationships with customers and managed accounts to drive revenue and profit.
Stocker
Walmart
Mt Pocono
05.2016 - 05.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
House Manager
Community Options Inc
Monroe County PA
06.2017 - 08.2019
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Physical and emotional support for people with intellectual and developmental disabilities who want to live independently in a community setting or with family members.
- Kept the home neat and orderly up to state requirements
- Scheduling clients for day activities and for workers
Care Giver
Visiting Angels Home Care
Monroe County PA
04.2019 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
GED -
Orange-Ulster BOCES
Middletown, NY06-2008
Skills
- Animal care
- Signaling techniques
- Cash handling
- Willing to learn
- Work zone safety
- Patience with animals
- Elderly care
- Employee scheduling
- Customer assistance
- Housekeeping
- Personal shopping
- Construction safety
Accomplishments
Proud mother of 3 beautiful young boys.
Developed Leader ship roles
100% Food and cleaning Inspection for dunkin donuts
Mentored and coached new team members, resulting in increased productivity and improved performance
Timeline
Care Giver
Visiting Angels Home Care
04.2019 - 03.2021
House Manager
Community Options Inc
06.2017 - 08.2019
Stocker
Walmart
05.2016 - 05.2017
Shift Manager
Dunkin' Donuts
06.2010 - 08.2012
Construction Flagger
Central Hudson Gas & Electric Corp.
04.2008 - 05.2010
Kennel Assistant
Flannerys Animal Hospital
06.2005 - 06.2007
GED -
Orange-Ulster BOCES