Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Martin

Knoxville,TN

Summary

Dynamic customer service professional with a proven track record at Dollar General, excelling in problem-solving and time management. Recognized for enhancing customer satisfaction through creative solutions and effective communication. A trustworthy team player, dedicated to fostering positive relationships and achieving service goals with a consistently upbeat attitude.

Overview

24
24
years of professional experience

Work History

Dollar General

Brittany Bishop
Knoxville, TN
12.2023 - 09.2024

Sales clerk and customer service:

  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Waffle House

Shang Bridges
Cedar Lane, TN
02.2001 - 07.2024
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Cash America

Tina Moore
Knoxville , TN
08.2019 - 09.2023
  • Worked effectively in team environments to make the workplace more productive.

  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.

Knoxville Pediatric Associates

Robin atkins
Knoxville , 37909
05.2001 - 01.2011
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Analyzed financial data to identify trends and areas for improvement.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Developed and maintained relationships with clients and vendors.
  • Processed payments using point-of-sale systems.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Education

High School Diploma -

ACHS
Clinton, Tn
06-1998

Skills

  • Customer service
  • Time management
  • Problem solving
  • Sales techniques
  • People person
  • Hard working
  • Trustworthy
  • Always ready with a smile and a positive attitude

Timeline

Dollar General

Brittany Bishop
12.2023 - 09.2024

Cash America

Tina Moore
08.2019 - 09.2023

Knoxville Pediatric Associates

Robin atkins
05.2001 - 01.2011

Waffle House

Shang Bridges
02.2001 - 07.2024

High School Diploma -

ACHS
Ashley Martin