Ashley Martin

Kingsburg

Summary

Dynamic event lead with a proven track record at Verona18, excelling in service excellence and effective multitasking. Successfully increased event attendance through innovative marketing strategies while fostering a collaborative team environment. Detail-oriented and adaptable, I ensure guest satisfaction and operational efficiency, consistently enhancing the overall experience.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Event Lead

Verona18 at Copper Valley Golf

09.2024 - Current

Managed budgets, ensuring responsible allocation of funds to maximize event success.
Increased event attendance by developing and implementing effective marketing strategies.
Ensured guest safety by diligently adhering to all relevant risk management protocols.
Cultivated warm relationships with regular customers.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Designed visually appealing event spaces to enhance attendee experience.
Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Kept server areas clean and stocked to increase efficiency while working tables.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 15 team members and volunteers.
Served food and beverages promptly with focused attention to customer needs.

Lead Server

Roadhouse 99

03.2022 - Current

Managed high volume dining periods with effective time management and strong multitasking abilities.
Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Administrative Assistant

Outsource Oucc

03.2023 - 09.2023

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Streamlined office operations by implementing efficient administrative processes and procedures.
Maintained office supplies inventory by checking stock levels, placing orders, and ensuring prompt delivery to support efficient daily operations.
Managed complex calendar schedules for the Superintendent, ensuring punctuality and time management.

Assistant Store Manager

Home Depot

01.2008 - 07.2018

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Education

General Studies

Arroyo Grande High

Arroyo Grande, CA

06-2004

Skills

Approachable demeanor
Collaborative teamwork
Service excellence
Analytical problem-solving
Effective time management
Detail-oriented approach
Adaptable to change

Reliable and accountable
Effective multitasking
Strong verbal communication
Critical thinking
Computer skills
Organizational skills

Timeline