ASHLEY MARTIN
Lebanon,TN
Summary
Dynamic Store Manager with a proven track record at Gordon Food Service, excelling in team leadership and operational efficiency. Skilled in inventory control and promotional planning, I foster strong relationships with clients and staff, driving customer satisfaction and enhancing store performance. Committed to developing talent and optimizing store operations for success.
Overview
19
19
years of professional experience
Work History
Store Manager
Gordon Food Service
07.2021 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager
Gordon Food Service
03.2017 - 07.2021
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Team Leader
Gordon Food Service
01.2017 - 03.2017
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Key Holder Supervisor
Rite Aide Pharmacy
01.2016 - 01.2017
- Completed store opening and closing procedures.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Counted out cash drawers and balanced totals.
- Rotated stock according to dates and protocols.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
General Manager
Wingstop Restaurant
01.2015 - 01.2016
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Store Manager
Claire's Boutique
01.2013 - 01.2015
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Retail Store Manager
Icing By Claire's
01.2011 - 01.2013
- Optimized store displays and appearance via strategic merchandising.
- Trained and managed associates in customer service and sales techniques.
- Trained and developed new employees for ease of transition into team.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Restaurant Manager
Wingstop Restaurant
01.2009 - 01.2011
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Team Member
Wingstop
04.2006 - 01.2009
- Operated register to process payments and collect cash payment for order totals.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Siegel High School
Murfreesboro07-2007
Skills
- Hourly shift management
- Promotional planning
- Store operations oversight
- Personnel development
- Team leadership
- Operational efficiency
- Recruiting and hiring
- Employee supervision and motivation
- Relationship building and management
- Operations management
- Friendly and positive
- Retail merchandise quality standards
- Customer service management
- Team leadership and coaching
Timeline
Store Manager
Gordon Food Service
07.2021 - Current
Assistant Store Manager
Gordon Food Service
03.2017 - 07.2021
Team Leader
Gordon Food Service
01.2017 - 03.2017
Key Holder Supervisor
Rite Aide Pharmacy
01.2016 - 01.2017
General Manager
Wingstop Restaurant
01.2015 - 01.2016
Store Manager
Claire's Boutique
01.2013 - 01.2015
Assistant Retail Store Manager
Icing By Claire's
01.2011 - 01.2013
Restaurant Manager
Wingstop Restaurant
01.2009 - 01.2011
Restaurant Team Member
Wingstop
04.2006 - 01.2009
High School Diploma -
Siegel High School
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